Client Retentions Manager
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<h1>Client Retentions Manager</h1>
<p class="isSelectedEnd">📍 Old Trafford, Manchester<br>💰 £35,000 basic salary + uncapped commission (£62,000+ OTE)<br>🕒 North American shift pattern | 4 or 4.5-day working week options available | 1 day remote working per week</p>
<h2>About PHMG</h2>
<p class="isSelectedEnd">PHMG is the world's leading audio branding agency, helping businesses create stronger customer experiences through sound. Since launching in Manchester in 1998, we've grown into a global organisation serving nearly 40,000 clients across more than 50 countries.</p>
<p class="isSelectedEnd">Our client portfolio spans internationally recognised brands including Coca-Cola, Samsung, Adidas and Audi, as well as thousands of growing businesses worldwide. Through a combination of creativity, technology and commercial expertise, we help organisations transform how they communicate with their customers.</p>
<p class="isSelectedEnd">In 2025, PHMG became employee owned, marking an exciting milestone in our journey. This means our people have a direct stake in our future success, reinforcing our commitment to innovation, collaboration and long-term growth.</p>
<p class="isSelectedEnd">With over 800 colleagues across six international locations and a King's Award for Enterprise recognising our achievements in innovation and growth, there has never been a better time to join PHMG.</p>
<h2>The Opportunity</h2>
<p class="isSelectedEnd">We're looking for a commercially minded <strong>Client Retentions Manager</strong> to join our North American division and play a key role in protecting and developing our existing client relationships.</p>
<p class="isSelectedEnd">This is not a traditional customer service position. You'll take ownership of a portfolio of business clients, building strong relationships, understanding their objectives and identifying opportunities to retain, renew and expand their services with PHMG.</p>
<p class="isSelectedEnd">Success in this role comes from balancing exceptional relationship management with strong commercial awareness. You'll act as a trusted advisor to clients while confidently navigating conversations around contract renewals, service enhancements and long-term partnerships.</p>
<p class="isSelectedEnd">If you're a natural communicator who enjoys problem-solving, influencing decisions and delivering positive client outcomes, we'd love to hear from you.</p>
<h2>Key Responsibilities</h2>
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<li>Manage and retain a portfolio of B2B clients across the North American market</li>
<li>Build lasting relationships through regular client engagement and consultation</li>
<li>Identify opportunities to increase client value through additional products and services</li>
<li>Handle retention conversations with confidence and professionalism</li>
<li>Investigate and resolve client concerns, delivering positive outcomes for both the client and the business</li>
<li>Develop an in-depth understanding of PHMG's product suite and service offering</li>
<li>Collaborate closely with internal teams to ensure a seamless client experience</li>
<li>Maintain accurate records and activity updates within CRM systems</li>
<li>Consistently achieve and exceed retention and revenue objectives</li>
</ul>
<h2>What We're Looking For</h2>
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<li>Previous experience in a B2B sales, account management, retention or customer success environment</li>
<li>Strong relationship-building and negotiation skills</li>
<li>Excellent verbal and written communication abilities</li>
<li>Commercially driven with a customer-focused mindset</li>
<li>Ability to manage multiple priorities in a fast-paced environment</li>
<li>Confident handling challenging conversations and objection management</li>
<li>Strong organisational skills and attention to detail</li>
<li>A proactive approach to problem solving and client engagement</li>
</ul>
<h2>What's In It For You?</h2>
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<li>Complimentary PureGym membership after three months</li>
<li>23 days annual leave plus bank holidays, increasing with service</li>
<li>Additional half-day leave for your birthday</li>
<li>Enhanced maternity, paternity and adoption packages</li>
<li>Two paid volunteering days each year</li>
<li>Life insurance and critical illness cover</li>
<li>Free breakfast and fresh fruit daily</li>
<li>On-site barber and beauty services</li>
<li>Car valeting service</li>
<li>Employee Assistance Programme</li>
<li>Ongoing training, development and progression opportunities</li>
<li>Additional lifestyle and wellbeing benefits</li>
</ul>
<p class="isSelectedEnd">Join a global, employee-owned organisation where your success contributes directly to the future growth of the business.</p>
<p>#LI-CL1</p>
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