Client Relationship Manager

Make your mark at BRE!

BRE aims to be the world’s leading innovation, science and data hub for the built environment. For more than a century, we have provided government and industry with cutting\-edge research and testing. Join us to help deliver products, advice, services, standards and qualifications used around the globe to make buildings better for people and the environment. Through science\-led solutions to urgent challenges, we will build a thriving and sustainable world.

Your role at BRE

The Client Relationship Manager within BRE’s Partnerships Team is responsible for managing and growing relationships with key clients to support the expansion of BRE’s products and brands, including BREEAM. The role acts as a central point of contact for client queries, coordinates with internal teams to ensure effective service delivery and supports onboarding, performance monitoring, reporting and commercial processes such as proposals and invoicing.

Key Responsibilities:

• Manage and develop relationships with existing and prospective clients


• Act as the main point of contact for client enquiries and coordinate internal responses


• Support onboarding of new clients, including application processing


• Monitor client performance and provide reporting and analysis to senior management


• Coordinate cost proposals and manage invoicing processes with accurate record keeping


• Work closely with Business Development and Operations teams to support account activities


• Maintain regular communication with clients, sharing updates on products and services


• Ensure internal procedures, guidance documents, and FAQs are kept up to date


• Support marketing and business development initiatives, including event representation

• Strong experience in building and managing client relationships, with a focus on delivering high levels of service and value


• Proven ability to manage multiple client accounts and prioritise workloads effectively


• Excellent organisational skills with a high level of accuracy and attention to detail


• Confident communication skills, both written and verbal, with the ability to engage a range of stakeholders


• Experience of coordinating internal teams and acting as a central point of contact for client activities


• Ability to analyse performance data and produce clear, meaningful reports


• Strong collaboration skills with the ability to work effectively across Business Development and Operations functions


• Good working knowledge of Microsoft Office, particularly Excel

At BRE, we offer a competitive salary, reviewed annually, along with a comprehensive benefits package designed to support your financial security, well\-being, and career development.

Financial \& Security Benefits

• Pension scheme – 5% employer\-matched contribution


• Life assurance – 4x your basic salary


• Enhanced maternity package

• HealthPartners cashback scheme – Reclaim costs on prescriptions, physiotherapy, dental care, and more


• Onsite facilities – Restaurant, nursery, and free parking, including at\-cost EV charging points

• Learning \& development – Free access to BRE Academy and our online learning platform


• Professional membership reimbursement

Work Location Options

Hybrid – This role offers a mix of home and office working. You will need to be within commuting distance of our Watford office, as you will be expected to attend in person (1\-2 times per week). This role will also be expected to travel within the UK for client visits up to once per month and internationally up to 2\-3 times per year.

Our Recruitment Process

As part of our recruitment process we will be conducting 10\-30 minute phone screening calls via an AI recruiter called Ryan with all shortlisted candidates. The information gathered from this screening will be used to help assess your suitability for the position.

Note to Employment Agencies

At BRE, we value the relationships we have built with our preferred recruitment partners. We do not accept unsolicited CVs from employment agencies. Any CVs submitted directly to a BRE employee or hiring manager without a signed BRE Employment Agency Agreement and an active engagement for the specific role will be considered unsolicited. In such cases, no fees will be payable should the candidate be hired through this or any other means.

Equal Opportunities Statement

BRE is an equal opportunities employer. We assess all qualified applicants based on merit and do not discriminate on the grounds of race, colour, religion, sex, age, national origin, disability, veteran status, genetic information, or any other legally protected characteristics.

This listing is from indeed. View original listing ↗