Client Partnerships Manager

Accountabilities

• Own relationships with existing clients and develop strong, long-term partnerships based on trust, responsiveness, and consistent service delivery.


• Serve as the primary point of contact for client questions, requests, requirements, and escalations.


• Understand client business and technical needs and ensure infrastructure services meet expectations around performance, availability, and reliability.


• Identify opportunities to expand existing accounts and introduce additional products or services.


• Manage inbound sales inquiries and new business opportunities from initial engagement through onboarding.


• Understand technical requirements and help shape appropriate infrastructure and hosting solutions.


• Coordinate with internal teams to develop customized configurations, solutions, and pricing.


• Guide prospective clients throughout the sales and onboarding process.


• Identify potential partnerships, new markets, and business development opportunities.


• Lead client communication during technical incidents and coordinate with engineering and infrastructure teams to troubleshoot and resolve L1/L2 issues.


• Help diagnose connectivity, hosting, server, and infrastructure-related problems while maintaining ownership of the client experience.


• Ensure incidents are communicated clearly, tracked effectively, and resolved within appropriate expectations, including preparing client-facing updates and incident reports.


• Escalate complex technical matters to relevant specialists while remaining accountable for communication and follow-through.


• Support day-to-day operations and cross-functional initiatives, identifying opportunities to improve processes, systems, and the overall client experience.


• Lead strategic projects from initial concept through execution and collaborate with leadership on new products, services, and operational initiatives.


• Help develop a high-performing cross-functional team by mentoring colleagues, coordinating priorities, and establishing effective workflows across sales, support, engineering, and operations.

• Proven experience in client management, customer success, account management, technical account management, or a comparable client-facing role.


• Professional experience within technology, infrastructure, hosting, data centers, IaaS, cloud, or related services.


• Strong technical understanding with the ability to discuss infrastructure confidently and troubleshoot issues at a high level.


• Strong commercial mindset and experience supporting sales activities, account expansion, upselling, or business development.


• Excellent communication and relationship-building skills, with the ability to establish trust with both technical and non-technical stakeholders.


• Strong problem-solving abilities and a demonstrated capacity to take ownership of issues through to resolution.


• Experience working in fast-paced environments where priorities can shift quickly.


• Ability to work independently, make sound decisions, and move projects forward without constant supervision.


• Experience coordinating or leading cross-functional teams and initiatives.


• Entrepreneurial mindset with the flexibility and willingness to take on varied responsibilities.


• Experience with hosting, dedicated servers, VPS, colocation, or data center environments is a strong advantage.


• Understanding of low-latency infrastructure and high-availability environments is highly valued.


• Experience supporting clients in FX, trading, investment, fintech, or other financial-market environments is a plus.


• Familiarity with networking, servers, virtualization, and infrastructure troubleshooting is advantageous.


• Experience with SLAs, incident management, and service delivery is beneficial.


• Previous experience building teams, processes, or operational functions within a growing organization is a plus.

• Remote flexibility: Work remotely with flexibility in how and where you organize your work.


• High ownership: Take responsibility for high-value client relationships and directly influence business growth and operations.


• Strategic exposure: Work closely with leadership and contribute to important commercial, product, and operational decisions.


• Cross-functional role: Operate at the intersection of technology, infrastructure, sales, operations, and client partnerships.


• Growth opportunity: Help shape processes, services, and team structures within a growing organization.


• Collaborative environment: Join a lean team where initiative, ideas, and proactive problem-solving are highly valued.


• Performance incentives: Potential access to equity and/or performance-based compensation.


• Meaningful impact: Build lasting partnerships with clients operating in demanding financial-market environments while contributing directly to the organization’s continued development.

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