Client Experience Executive

Advert:
Client Experience Executive£38,000 \- £40,000 \+ benefitsPermanentFull\-time (35 hours per week)Wimbledon (flexible and hybrid working) The role

The Client Experience Executive, you will play a key role in delivering an outstanding client journey across our Employer Solutions team through a combination of relationship management and commercial support. You will managing day\-to\-day client relationships and activities, ensuring clear communication, seamless client experience, and consistent follow\-through. You will also support client retention, renewals, and revenue growth through proactive engagement, strong stakeholder management, and effective operational execution. What you’ll be doing

• Managing the delivery of assigned client activity, ensuring plans, milestones, actions, and follow\-ups are completed accurately and on time.


• Owning client onboarding, engagement, and follow\-up activity for a defined portfolio, ensuring a consistent and high\-quality client experience.


• Acting as a key point of contact for client queries and issues, resolving where possible and escalating appropriately to maintain client satisfaction and trust.


• Coordinating regular client review meetings, preparing agendas and follow\-up actions, ensuring clear communication between clients and internal stakeholders.


• Supporting retention, renewal, and revenue growth activity by maintaining accurate opportunity information, tracking next steps, and contributing to the progression of commercial discussions.


• Preparing client proposals, presentations, and supporting documents to assist Employer Solutions managers in securing new and existing business.


• Managing inbound enquiries and sales leads where no existing relationship is in place, ensuring timely handling and appropriate follow\-up.


• Maintaining accurate CRM records in Salesforce and use business intelligence tools to monitor pipeline activity, account progress, and reporting requirements.


• Providing client insight and feedback to inform the work of Research, Learning, B2B Marketing, Customer Services, and Membership teams.


• Contributing to internal workflow analysis and process improvements, using insight and experience to improve efficiency and enhance the client journey.


• Acting as a subject matter expert for Employer Solutions processes and client requirements within internal projects, ensuring accurate and practical input.

What you’ll need to be successful

• Experience in client facing role such as client relationship, customer success or account management, in a commercial or membership\-based environment.


• Strong organisational and planning skills with the ability to manage multiple priorities and deadlines effectively.


• Excellent verbal and written communication skills, with confidence engaging professionally with clients and internal stakeholders at different levels.


• Ability to build strong working relationships and manage client expectations effectively.


• Experience preparing presentations, proposals, reports, or other client\-facing

materials to a high standard.* A proactive, commercially aware team player who can work independently and take ownership of tasks through to completion.

• Experience using CRM systems such as Salesforce, and Microsoft Office, particularly PowerPoint.


• Strong attention to detail, with the ability to maintain accurate records and produce clear updates.


• Ability to identify issues, suggest improvements, and contribute to better ways of working.


• Interest in the people profession and commitment to delivering a high\-quality client experience.

About us

We’ve been championing better work and working lives for over 100 years. We help organisations thrive by focusing on their people and contributing to stronger economies and societies. We’re the professional body for HR, L\&D, OD and all people professionals — experts in people, work and change. With over 160,000 members globally, and a growing community engaging with our research, insights and learning, we provide trusted advice and independent thought leadership. We are also a leading voice in shaping good work that creates value for everyone.

We offer an inclusive and collaborative working environment, a wide range of development opportunities and a competitive benefits package, including 28 days’ annual leave (with the option to buy and sell), a personal development allowance, access to an award\-winning pension scheme and a strong focus on wellbeing, including a cashback health scheme. We also recognise and support colleagues through different life stages, with enhanced parental leave, fertility and family\-forming support, and support for colleagues with caring responsibilities.

We value everyone as an individual and are committed to creating a diverse and inclusive workplace where different perspectives are welcomed, ensuring fair opportunities for all and strengthening how we work and deliver impact together. If you’re interested in this opportunity, please submit your application as soon as possible. The application deadline is on Wednesday 17 June.

This listing is from indeed. View original listing ↗