Client and Product Services - Senior Consultant - FTC
<div class="content-intro"><p><strong>COMPANY OVERVIEW</strong></p>
<p>KKR is a leading global investment firm that offers alternative asset management as well as capital markets and insurance solutions. KKR aims to generate attractive investment returns by following a patient and disciplined investment approach, employing world-class people, and supporting growth in its portfolio companies and communities. KKR sponsors investment funds that invest in private equity, credit and real assets and has strategic partners that manage hedge funds. KKR’s insurance subsidiaries offer retirement, life and reinsurance products under the management of Global Atlantic Financial Group. References to KKR’s investments may include the activities of its sponsored funds and insurance subsidiaries.</p></div><p> </p>
<h2 data-start="235" data-end="248">Overview</h2>
<p data-start="249" data-end="705">The Client and Product Services Team (CAPS) supports KKR’s global distribution and client retention efforts by delivering high-quality, timely, and strategically positioned responses to client information requests, including RFIs, DDQs, and other monitoring deliverables. CAPS partners closely with investment, product, legal, compliance, and operations teams to ensure consistency, accuracy, and alignment with firm messaging across KKR’s global platform.</p>
<p data-start="707" data-end="1115">The Senior Consultant will serve as a senior individual contributor and day-to-day leader for the Dublin-based team, acting as the representative of the Global Head of CAPS for regional leadership in Dublin. In addition to executing complex client monitoring requests, this role will provide guidance, oversight, and mentorship to team members, while driving quality, consistency, and operational excellence.</p>
<h2 data-start="1122" data-end="1145">Key Responsibilities</h2>
<h3 data-start="1147" data-end="1180">Client Monitoring & Execution</h3>
<ul>
<li data-start="1183" data-end="1314">Lead the end-to-end execution and delivery of client monitoring requests (RFIs, DDQs, and ad hoc inquiries) for existing clients.</li>
<li data-start="1317" data-end="1442">Serve as a subject matter resource for investment strategy, product structure, and firm-level content across asset classes.</li>
<li data-start="1445" data-end="1579">Review and quality-check team deliverables to ensure accuracy, consistency, and alignment with approved disclosures and positioning.</li>
<li data-start="1582" data-end="1689">Proactively identify risks, gaps, or inconsistencies in responses and escalate or resolve as appropriate.</li>
</ul>
<h3 data-start="1691" data-end="1732">Team Leadership & Management (Dublin)</h3>
<ul>
<li data-start="1735" data-end="1882">Act as the day-to-day representative of the Global Head of CAPS in Dublin, supporting team management, workflow coordination, and prioritization.</li>
<li data-start="1885" data-end="2004">Provide coaching, mentorship, and feedback to team members, fostering professional development and knowledge sharing.</li>
<li data-start="2007" data-end="2133">Promote a collaborative, inclusive, and high-performing team culture, encouraging accountability and continuous improvement.</li>
<li data-start="2136" data-end="2242">Support onboarding and training of new team members, including knowledge transfer and process education.</li>
<li data-start="2245" data-end="2359">Serve as a point of escalation for team questions related to content, prioritization, or stakeholder engagement.</li>
</ul>
<h3 data-start="2361" data-end="2403">Stakeholder Management & Collaboration</h3>
<ul>
<li data-start="2406" data-end="2568">Build and maintain strong working relationships with Product Strategy teams and cross-functional stakeholders (Investment, Legal, Compliance, Risk, Operations).</li>
<li data-start="2571" data-end="2690">Represent the Dublin team in regional and global discussions related to workflow, resourcing, and delivery standards.</li>
<li data-start="2693" data-end="2823">Communicate clearly and effectively with leadership regarding capacity, risks, timelines, and process improvement opportunities.</li>
</ul>
<h3 data-start="2825" data-end="2873">Process Improvement & Strategic Contribution</h3>
<ul>
<li data-start="2876" data-end="3064">Drive initiatives to enhance scalability, efficiency, and quality of client monitoring deliverables, including template optimization, content governance, and the use of AI-enabled tools.</li>
<li data-start="3067" data-end="3149">Contribute to the development and maintenance of the content management library.</li>
<li data-start="3152" data-end="3259">Identify best practices and standardize approaches across the team to support consistent global delivery.</li>
</ul>
<h2 data-start="3266" data-end="3289">Minimum Requirements</h2>
<ul>
<li data-start="3293" data-end="3471"><strong data-start="3293" data-end="3308">Experience:</strong> 10+ years of experience in asset management or financial services, including significant experience managing RFIs, DDQs, RFPs, or client reporting deliverables.</li>
<li data-start="3474" data-end="3618"><strong data-start="3474" data-end="3500">Leadership Experience:</strong> Prior people leadership or team lead experience, with a demonstrated collaborative and supportive leadership style.</li>
<li data-start="3621" data-end="3789"><strong data-start="3621" data-end="3646">Execution & Judgment:</strong> Proven ability to independently manage complex deliverables, exercise sound judgment, and balance execution with oversight responsibilities.</li>
<li data-start="3792" data-end="3919"><strong data-start="3792" data-end="3819">Stakeholder Management:</strong> Strong ability to engage and influence senior internal stakeholders across functions and regions.</li>
<li data-start="3922" data-end="4082"><strong data-start="3922" data-end="3957">Organizational & Quality Focus:</strong> Exceptional attention to detail, organizational skills, and commitment to high-quality output in a fast-paced environment.</li>
<li data-start="4085" data-end="4282"><strong data-start="4085" data-end="4111">Technical Proficiency:</strong> Advanced proficiency in Microsoft Excel, Word, and PowerPoint; strong experience with proposal management systems, content databases, and AI-enabled productivity tools.</li>
<li data-start="4285" data-end="4455"><strong data-start="4285" data-end="4310">Communication Skills:</strong> Excellent written and verbal communication skills, with the ability to distil complex investment concepts into clear, client-ready responses.</li>
</ul>
<h2 data-start="4462" data-end="4494">Preferred / Beneficial Skills</h2>
<ul>
<li data-start="4498" data-end="4697"><strong data-start="4498" data-end="4531">Industry & Product Knowledge:</strong> Deep understanding of the asset management industry, particularly alternative investments (private equity, private and public credit, real estate, infrastructure).</li>
<li data-start="4700" data-end="4827"><strong data-start="4700" data-end="4722">Global Experience:</strong> Experience working in global teams and supporting institutional clients across regions and time zones.</li>
<li data-start="4830" data-end="4985"><strong data-start="4830" data-end="4862">Change & Process Leadership:</strong> Demonstrated experience leading process improvements, operational scaling initiatives, or content governance frameworks.</li>
<li data-start="4988" data-end="5085"><strong data-start="4988" data-end="5009">Coaching Mindset:</strong> Strong interest in developing talent and building durable, engaged teams.</li>
</ul>
<p>#LI-ONSITE </p>
<p> </p><div class="content-conclusion"><p>KKR is an equal opportunity employer. Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, or any other category protected by applicable law.</p>
<p>KKR will provide reasonable accommodations as required by applicable federal, state, and/or local laws. Individuals seeking an accommodation for the application or interview process should email <a href="mailto:Benefits@kkr.com">Benefits@kkr.com</a>. Emails sent for unrelated issues, such as following up on an application, will not receive a response.</p>
<p>If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access <a href="https://www.kkr.com/careers" data-saferedirecturl="https://www.google.com/url?q=https://www.kkr.com/careers&source=gmail&ust=1774021690220000&usg=AOvVaw1AG2WRszai8PfCsE-FH5EJ">https://www.kkr.com/careers</a> because of your disability. You can request reasonable accommodations by sending an email to <a href="mailto:Benefits@kkr.com">Benefits@kkr.com</a>. Only emails left for this purpose will be returned.</p>
<p><strong>Massachusetts Applicants:</strong> It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. This notice applies only to applicants and employees who work or will work in Massachusetts, in accordance with applicable state law.</p></div>
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