Clerical Officer

An opportunity has arisen for a part time Admin Assistant to work within our friendly Podiatry Admin Office based at Brierley Hill Health and Social Care Centre.

The admin team provides an important and integral part of the day to day running of the Podiatry Services through providing a telephone booking system and administrative support to the clinical teams who are based throughout the community.

You will be a part of small team of a dministrators , you will be an adaptable and confident team member who also possesses excellent communication skills, both verbal and written, be resilient and enjoy working closely with a team in a demanding environment.

Effective communication skills are vital as you will on a daily basis dealing with telephone calls, booking , rescheduling and cancelling appointments , processing referrals, dealing with queries and passing on information to the Podiatry Services Admin \& Clinical Team Leads and the Clinical Teams via, email, telephone and in person.

To provide an efficient, comprehensive and confidential administrative service to the Community Podiatry Service and to provide an efficient telephone / reception service to patients and their relatives / carers, initiating any necessary action.

To play a key role in contributing to the day to day provision of an e fficient, effective and robust service ensuring that it is patient centred with a customer focused and personalized approach.

This role requires communication links across the whole healthcare sector and may involve conflict resolution.

The post holder will take an active part in the change management processes in the development of systems and services as appropriate .

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of “excellent health care, improved health for all”. We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work\-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no\-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.

As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information \- inclusive practice people promise.

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning \& OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.

Please click below to view our EDI page: Equality, Diversity, and Inclusion \- The Dudley Group NHS Foundation Trust (dgft.nhs.uk)

Please refer to the attached Job Description for full details of the main duties and responsibilities that the post holder is required to undertake.

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