Cleaning Team Leader - Midsummer Place, Milton Keynes

Purpose of the Role

As a Team Leader within the Housekeeping and Environmental Services department, you will ensure exemplary standards of cleaning, waste and customer services are provided. Team building and staff morale will be a priority, and you will be expected to positively contribute to the performance of the business. This position requires a close working relationship with front line colleagues, support staff, management, and tenants to ensure the service delivery exceed expectations. You will be a high energy leader, presentable and a natural communicator with the ability to adapt to a fast\-paced changing environment.

Key Responsibilities

• To support the line manager in the operational delivery of shift cleaning, waste, and customer service within the shopping centre


• Ensure compliance with all internal procedures, site processes and external bodies including enforcement agencies and auditory bodies


• Deliver the rota ensuring correct manning levels are maintained at all times


• Motivate and monitor the team to achieve the highest possible standards of service delivery


• Maintain standards of performance, discipline, and welfare for the team in accordance with company policies


• To support the manager in development and training of staff


• Management of the cleaning equipment, consumables and materials including stock control


• To ensure all equipment/machinery is in good working order. To report any machinery faults to line manager to ensure repairs are rectified quickly


• Daily monitoring of cleaning standards throughout external areas ensuring team proactively respond to all tasks as required


• To ensure all work is carried out in a safe manner and in accordance with the relevant H\&S regulations


• Undertake any other reasonable duties as required to meet the needs of the business


• To ensure that records are held and updated as required


• Ensure periodic cleaning tasks are carried out accordingly to the schedule


• To take a proactive approach to continuous improvement and innovation in all aspects of the job


• To ensure appropriate equipment is available for the cleaning team to carry out their role


• Ensure periodic cleaning tasks are carried out accordingly to the schedule


• To take a proactive approach to continuous improvement and innovation in all aspects of the job


• Support role in operational HR responsibilities to retain and develop the shift team


• To deliver excellent communication and motivation for all direct reports


• Work with the manager ensuring all new starters are inducted and trained in accordance to the contractual and statutory requirements


• Assist with toolbox talks and complete as per company policy


• To assist with the identification of training needs and ensure accurate site records are maintained at all times.

Candidates will be required to demonstrate the following:

Essential

• Successful track records of delivering cleaning and waste


• Proven record of team leadership


• Demonstrable IT skills/computer literate inc Microsoft Office, Excel and Word


• Experience in the provision of cleaning services in a busy environment visited by members of the public.


• Able to demonstrate a good level of customer service.


• Ability to work on own initiative and deal with demanding situations.


• Honest and reliable work ethic.


• Well presented.


• Good interpersonal and communication skills.


• Able to work in both/internal and external environments.


• Willingness to take part in further on\-site training.

• Basic Knowledge of H\&S legislation.


• IOSH


• First Aid


• Body fluids trained

• Experience within teams where motivation and development have been key drivers


• Excellent written and verbal communication skills


• Excellent leadership and motivational skills


• Capability to work unsupervised and take responsibility


• Ability to create and analyse management information, including financial, performance, quality, activity and trends)


• Experience of cleaning within the retail environment


• Working knowledge of cleaning equipment/machines


• Must have a flexible hands\-on attitude


• Flexible attitude towards shifts patterns required to meet the needs of the business


• Aptitude to remain calm under pressure


• Ability to communicate across all levels with a sound understanding of diversity in the workplace

Salary \- £16\.09 per hour

\#LI\-DNI

Please see our Benefits Booklet for more information.

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