Claims Manager
Insight Select Ltd
Birmingham
Full-time
GBP 50,000 – 50,000
740 more jobs in Birmingham.
Upload your CV and see which ones actually match you.
Claims Manager
Location: Birmingham (Hybrid – 2 days office, 3 days home working)
Salary: £50,000 + Benefits
Job Type: Full-Time, Permanent
An established and growing insurance organisation is seeking an experienced Claims Manager to lead a high-performing Commercial Claims team. This is an excellent opportunity for a people-focused leader with strong commercial insurance claims experience and a passion for developing teams.
Working within a dynamic and collaborative environment, you will take ownership of a team of Claims Handlers and Claims Executives, driving performance, enhancing technical capability, and ensuring exceptional service delivery for clients.
Key Responsibilities
- Lead, motivate, and develop a team of Claims Handlers and Claims Executives
- Conduct regular one-to-ones, performance reviews, and development planning
- Drive team performance through effective coaching, mentoring, and leadership
- Oversee day-to-day commercial claims operations, ensuring service excellence
- Implement and support operational strategies, policies, and procedures
- Analyse management information and performance data to identify improvement opportunities
- Work closely with key stakeholders across the business to enhance service delivery and team capability
- Manage escalated client queries and complaints in line with regulatory requirements
- Previous managerial or team leadership experience within the commercial insurance claims market
- A minimum of 3 years' experience leading and developing teams
- Strong commercial insurance claims knowledge and technical expertise
- A proven track record of improving team performance and service delivery
- Excellent communication, coaching, and stakeholder management skills
- Experience using management information and reporting data to drive decision-making
- Cert CII qualification (or currently working towards it) would be advantageous
- Salary of £50,000
- Hybrid working arrangement (2 days office, 3 days home)
- Opportunity to lead an established and successful commercial claims team
- Career development within a growing and respected insurance business
- Supportive and collaborative working environment
This listing is from reed. View original listing ↗