Claims & Service Adviser

Claims & Service Adviser

Shoeburyness, Essex | £26,000 + Bonus | Monday to Friday | 37.5 Hours

We're recruiting a Claims & Service Adviser to join a growing, forward-thinking insurance business where you'll work across Gadget, Travel and Ticket Protection products. This is a genuinely varied role combining claims handling, customer service, policy administration, sales support and complaints resolution, giving you real ownership of customer cases from start to finish.

If you've worked in a regulated insurance environment and enjoy delivering outstanding customer service while solving problems, we'd love to hear from you.

What's in it for you?

• Immediate start available.


• A varied role across claims, customer service, sales support and complaints.


• Be part of a growing, innovative insurance business.


• Supportive and collaborative team environment.


• Opportunity to learn multiple insurance products and develop your career.


• A business that encourages new ideas and continuous improvement.

The Role

You'll be responsible for supporting customers across a range of insurance products, taking ownership of claims and service queries from start to finish.

You'll be involved in:

• Managing gadget, mobile phone and travel insurance claims.


• Handling ticket protection claims and refund requests.


• Speaking with customers by phone and email.


• Taking premium and excess payments.


• Processing policy amendments, cancellations and retention conversations.


• Resolving first-line customer complaints.


• Working with underwriters, repair partners, finance and internal teams to achieve the best outcome for customers.

This is not a scripted call centre role — you'll have variety, responsibility and the opportunity to manage cases through to resolution.

We're looking for someone who has:

Essential

• Experience working within a regulated insurance business.


• Previous experience in claims handling or insurance customer service.


• Excellent communication skills, both written and verbal.


• Strong attention to detail and accuracy.


• A positive, customer-first attitude.


• The ability to manage multiple tasks in a busy environment.


• Good Microsoft Word and Excel skills.

Desirable

• Complaints handling experience.


• Fraud investigation experience.

You'll be a great fit if you...

• Enjoy helping customers and solving problems.


• Like variety rather than repetitive call handling.


• Take ownership and see tasks through to completion.


• Are naturally curious and confident suggesting improvements.


• Thrive in a team that values collaboration, innovation and continuous improvement.

Ready for a fresh challenge?

If you're looking for a long-term opportunity within an innovative insurance business where you can build your experience across multiple products and genuinely make a difference to customers, we'd love to hear from you. Contact Louise at 121 Personnel for further information –

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