Chief Technology Officer

A fast-growing UK technology business specialising in cloud communications, customer engagement platforms and AI-driven solutions is looking for a commercially minded and technically hands-on CTO to lead its next phase of growth.

This is a senior leadership role for someone who can shape technology strategy, build scalable products, lead engineering teams and work closely with commercial leadership to bring innovative solutions to market.

The business operates within the UCaaS, CCaaS and CPaaS space, delivering advanced cloud-based communication and customer engagement solutions using modern cloud infrastructure, AI technologies and secure payment integrations.

The Role You will take ownership of the company’s technology vision, product roadmap and engineering capability, helping drive the next generation of customer engagement and communications products.

This role combines strategic leadership with strong technical understanding and customer-facing involvement.

Key Responsibilities • Define and lead the overall technology and product strategy

• Build and scale a high-performing product development function


• Develop and deliver a multi-year product roadmap


• Oversee the design, development and launch of cloud-native SaaS products


• Drive the adoption of AI across products and internal development processes


• Lead modern DevOps, CI/CD and cloud infrastructure practices


• Support solution engineering, professional services and customer experience teams


• Deliver technical workshops, demonstrations and training sessions


• Work closely with sales and operations leadership to align technology with commercial goals


• Represent the business in customer meetings, partner engagements and industry events

Required Experience • Previous experience in a senior technology leadership role such as CTO, VP Engineering, Head of Product Engineering,Technical Director or similar.

• Strong background within UCaaS, CCaaS, CPaaS, MSP or cloud communications environments


• Experience with Twilio Flex, Twilio APIs, AWS or programmable communications platforms


• Understanding of AI-driven contact centre technologies including analytics, automation and conversational AI


• Experience building scalable SaaS products and engineering teams


• Strong stakeholder management and leadership skills


• Experience working within Agile/Scrum development environments


• Right to work in the UK

Desirable • Experience in secure payment integrations and PCI-compliant environments

• Knowledge of ISO27001, GDPR and UK data privacy standards


• Experience working with enterprise or public sector customers


• Understanding of omnichannel customer engagement platforms

What’s On Offer • Senior leadership position within a growing technology business

• Opportunity to shape innovative cloud communications and AI products


• Highly visible role with real influence on company direction


• Competitive salary and performance-based bonus


• Opportunity to build and lead a growing technical function

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