Charity Shop Manager

Date posted: September 16, 2026

Pay: £14\.28 per hour

Job Description:

RSPCA Oxfordshire \& Reading Branch

We are developing a new charity retail network in Oxfordshire \& Reading.

· Vacancy: Charity Shop Manager (full time) – Didcot, Oxfordshire

· We are looking for an experienced charity shop manager to run our charity shop in Didcot. This is a full time role, it would suit an experienced manager or an assistant manager wanting to take the next step in their career.

Job Description / Purpose

The Shop Manager will be responsible for all of the daily aspects of managing the shop, including:

· Maximising weekly income (sales, Gift Aid income and cash donations) and managing controllable expenditure.

· Achieving weekly income targets.

· Recruiting, training, managing and developing the Didcot volunteer team.

· Managing, training and developing the Assistant Shop Manager (part time).

· Encouraging, receiving and sorting donations of stock.

· Managing all relevant paperwork and regular banking.

General duties

· Promote a positive image of RSPCA Oxfordshire \& Reading Branch by maintaining a high level of customer and donor engagement at all times.

· Ensure compliance with RSPCA standards and policies, relevant legislation and best practice, in all aspects of the role.

· Foster the high standards of performance, organisation, honesty and integrity from the Didcot shop team (staff and volunteers).

· Contribute to the development of retail ideas, innovations and practice.

· Promote fundraising opportunities within the shop.

· Promote animal welfare opportunities within the shop.

· Carry out any other duties, as required, commensurate with the Shop Manager role.

Retail duties

· To achieve agreed budgeted income and shop net profit targets.

· To ensure Gift Aid is being promoted to all donors and customers.

· To ensure that a high level of customer engagement is delivered.

· To ensure all available selling/product space is used effectively in order to maximise sales.

· To maintain high presentation standards (windows and shop interior).

· To maintain high levels of shop housekeeping and cleanliness.

· To actively encourage the public to donate good quality stock/donations.

· To ensure there is a constant daily flow of stock onto the shop floor.

· To comply with GDPR by keeping customers’ personal details locked away and destroyed as necessary.

· To ensure that shop floor stock density is maximised at all times.

· To price stock in accordance with local market forces whilst maximising higher value stock donations.

· To manage waste disposal effectively via waste collections and tip visits in order to ensure high standards of Health \& Safety in the shop.

· To actively recruit, train and develop volunteers.

· To provide training and support for the Assistant Manager (part\-time).

· To organise the weekly staff/volunteer rota to ensure that the shop runs effectively.

· To ensure that all administration is completed correctly and promptly.

· To ensure that all financial, cash handling and security procedures are adhered to, with reference to Branch policies.

· To hold the shop keys, ensuring that the shop is secure whenever it is left unattended.

· To ensure that opening / trading hours are strictly adhered to.

· To ensure that Branch HR Policy and Procedures are adhered to at all times.

· To build positive internal and external relationships in order to maximise income for the charity.

· To ensure compliance with the Branch Health \& Safety Policy (including fire safety, risk assessments and security procedures) and relevant legislation.

Donations/Stock

· Recruit and train a team of volunteers to support the stock/donation activities of the Didcot shop, including volunteer stock collectors and stock sorters.

· Organise successful methods of attracting good quality stock, including advertising on social media.

· Encourage and manage the daily rotation of stock in order to maximise customer interest.

· Organise and promote seasonal stock donation campaigns at key times of the year.

Volunteer Recruitment and Development

· Identify volunteering opportunities and recruit new retail volunteers, as required.

· Support and motivate existing volunteers, providing any necessary training and development.

· Ensure that regular and effective communication takes place with all volunteers.

· Keep clear records of volunteers personal information and any training that they have undertaken.

Additional Information

· Hours of Work: 35 hours per week (5 days x 7 hours per day). The Shop Manager will be expected to work weekends on a roster basis with the Assistant Manager.

· Hourly rate: £14\.28 per hour.

Benefits:

• Company pension

Benefits:

• Company pension


• Sick pay

Pay: £14\.28 per hour

Expected hours: 35\.0 per week

Benefits:

• Company pension


• Sick pay

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