Charity Shop Assistant Manager - 2 days per week across 7 days
Internal title: Charity Shop Assistant Manager
Location: Burnham\-on\-Crouch
Contract type: Part Time
Salary: £12\.91 per hour
Hours: 15 hours per week / 2 days
About us:
Essex \& Herts Air Ambulance, unlike NHS emergency services, is a charity. The free life\-saving service is provided 24/7 by helicopters and by rapid response vehicles.
Each critical care team consists of a pilot and co\-pilot, a pre\-hospital care doctor and a critical care paramedic.
They can be rushed to the scene with life\-saving support equipment to deliver advanced clinical care, usually only available in the hospital emergency department.
Once stabilised, the patient will be conveyed to the most appropriate hospital by air or land.
Without access to National Lottery funding and with only limited support from Government, we rely upon the generosity and goodwill of the people and businesses of Essex and Hertfordshire to remain operational and keep saving lives…we can’t fly without you!
Job purpose:
The purpose of this role is to be responsible for assisting the smooth running of a designated Charity Shop whilst maximising revenue for the Charity .
Summary of duties and responsibilities:
- Supervise the day\-to\-day operations of the shop, including opening and closing procedures.
- Responsible for ensuring the shop is presented to the highest standards through effective visual merchandising and window displays.
- Ensuring the shop is adequately stocked through our supporters’ donations driven by local campaigning and advertisement.
- Ensure all supporters' donated goods are sorted and distributed with care daily.
- Ensuring Gift Aid is at the forefront of the shop culture and is captured at every opportunity.
- Ensure all items are priced effectively to maximise profits in line with EHAAT’s pricing guide.
- Ensure that all cash handling procedures are adhered to and all account reconciliation tasks are completed daily.
- Working alongside the shop manager to ensure all trading hours are covered sufficiently.
- Recruit, train, and schedule existing volunteers to support with the shop operation.
- Maintain a positive and inclusive work environment in line with EHAATS policies and values.
- Ensure that all customers receive exceptional service and that high standards of service are always delivered.
- Handle customer inquiries, complaints, and special requests promptly and professionally.
- Monitor sales performance and adjust strategies accordingly.
- Utilise social media and other marketing channels to promote the store and its offerings.
- Attend retail meetings and charity team meetings when required.
- Monitor shop supplies, i.e. bags, labels, till rolls etc and coordinate with the Charity office as to what is needed. Place orders as necessary.
- Help promote Charity events and raise brand awareness within the community.
Essential:
- A highly motivated, "can\-do" attitude.
- Trustworthy, patient, empathetic, and able to lead by example.
- Excellent interpersonal and team\-working skills.
- Emotionally intelligent and eager to learn.
- Experience of working within the charity sector
- Experience of managing a Team
- Experience of IT systems
- Problem solving skills
- Experience in retail management.
- Experience pf working with Volunteers
The job holder is required to act at all times in accordance with the Trust’s agreed policies and procedures.
I hereby agree to the responsibilities and job functions detailed in the above job description. I am also aware my duties are not limited to the above and I may be required to perform other activities according to the needs of the Trust.
Other roles you may have experience within:
Retail assistant, retail supervisor, customer service advisor
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