Channel Sales Support Agent
<p>Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.</p>
<h2>About the role</h2>
<p class="whitespace-pre-wrap break-words">Channel Sales Support Agent About the role The Channel Sales Support Agent is the operational backbone for our independent contractor (IC) sales teams in the field. You'll be their go-to person—making sure they have everything they need to successfully sell and onboard our products to local sellers across Europe. This isn't just a support role. You're enabling entrepreneurs to build their businesses, and their success is your success. Who you are You're someone who:</p>
<ul class="[&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc space-y-2.5 pl-7">
<li class="whitespace-normal break-words">Thrives in fast-paced environments – You stay calm when things move quickly and priorities shift</li>
<li class="whitespace-normal break-words">Genuinely enjoys helping others succeed – You get satisfaction from unblocking problems and empowering people</li>
<li class="whitespace-normal break-words">Takes ownership – When you pick up a problem, you see it through to resolution</li>
<li class="whitespace-normal break-words">Shows up consistently – Your team knows they can count on you, every time</li>
<li class="whitespace-normal break-words">Takes initiative – You spot issues before they're escalated and act without being asked</li>
<li class="whitespace-normal break-words">Understands partnership – When your contractors win, you win</li>
<li class="whitespace-normal break-words">Brings positive energy – You're professional, approachable, and a pleasure to work with</li>
</ul>
<p class="whitespace-pre-wrap break-words">What you'll be doing Support & relationship building</p>
<ul class="[&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc space-y-2.5 pl-7">
<li class="whitespace-normal break-words">Act as the main point of contact for Europe sales teams, responding to inquiries within agreed SLA timeframes</li>
<li class="whitespace-normal break-words">Build and maintain strong working relationships with independent contractor sales teams</li>
<li class="whitespace-normal break-words">Provide product knowledge, pricing information, sales collateral, and technical guidance</li>
</ul>
<p class="whitespace-pre-wrap break-words">Coordination & problem-solving</p>
<ul class="[&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc space-y-2.5 pl-7">
<li class="whitespace-normal break-words">Work with internal teams across the business to resolve sales inefficiencies and remove blockers</li>
<li class="whitespace-normal break-words">Identify recurring problems and partner with management to implement lasting solutions</li>
<li class="whitespace-normal break-words">Provide phone and face-to-face support when needed</li>
</ul>
<p class="whitespace-pre-wrap break-words">Operations & administration</p>
<ul class="[&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc space-y-2.5 pl-7">
<li class="whitespace-normal break-words">Maintain and update sales documentation, playbooks, and resource libraries</li>
<li class="whitespace-normal break-words">Process commission calculations for Europe sales teams in coordination with finance</li>
<li class="whitespace-normal break-words">Keep systems and information current so teams always have what they need</li>
</ul>
<p class="whitespace-pre-wrap break-words">Your experience Required:</p>
<ul class="[&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc space-y-2.5 pl-7">
<li class="whitespace-normal break-words">1–2 years in sales support, channel management, technical support/implementation, or customer service</li>
<li class="whitespace-normal break-words">Experience with CRM systems (Salesforce, HubSpot, or similar)</li>
<li class="whitespace-normal break-words">Proficiency in Google Workspace and AI tools</li>
<li class="whitespace-normal break-words">Familiarity with B2B sales processes and sales cycle management</li>
<li class="whitespace-normal break-words">Basic understanding of sales reporting and analytics</li>
</ul>
<p class="whitespace-pre-wrap break-words">Preferred:</p>
<ul class="[&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc space-y-2.5 pl-7">
<li class="whitespace-normal break-words">Experience working with self-employed contractors, distributors, sellers, or channel partners</li>
<li class="whitespace-normal break-words">Bilingual in English/French</li>
</ul>
<p class="whitespace-pre-wrap break-words">Work environment & conditions</p>
<ul class="[&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc space-y-2.5 pl-7">
<li class="whitespace-normal break-words">Location: Remote-first (office optional)</li>
<li class="whitespace-normal break-words">Hours: Full-time, Monday–Friday, 9:00 AM – 5:30 PM (flexibility may be required)</li>
<li class="whitespace-normal break-words">Travel: Minimal (occasional attendance at sales meetings, training sessions, and contractor events)</li>
<li class="whitespace-normal break-words">Equipment: Computer, headset, and necessary software provided</li>
</ul>
<p class="whitespace-pre-wrap break-words">Why this role matters Our independent contractors are out there every day, building relationships and helping local businesses grow. You're the person who makes sure they're never stuck, never without answers, and always set up to succeed. If you love being the reliable force behind a winning team, this role is for you.</p><div class="content-conclusion"><p><strong>Application Guidelines</strong></p>
<p>Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed.</p>
<p><strong>Use of AI in Our Hiring Process</strong></p>
<p>We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws. </p>
<p>Contact us <a href="https://privacy.block.xyz/privacyportal/form">here</a> with hiring practice or data usage questions.</p>
<p><em data-stringify-type="italic">Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. </em><em data-stringify-type="italic"><a class="c-link c-link--underline" href="https://block.xyz/employee-benefits" target="_blank" data-stringify-link="https://block.xyz/documents/benefits.pdf" data-sk="tooltip_parent">Check out our other benefits at Block.</a></em></p>
<p><em>Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. <strong data-stringify-type="bold">Square</strong> makes commerce and financial services accessible to sellers. <strong data-stringify-type="bold">Cash App</strong> is the easy way to spend, send, and store money. <strong data-stringify-type="bold">Afterpay</strong> is transforming the way customers manage their spending over time. <strong data-stringify-type="bold">TIDAL</strong> is a music platform that empowers artists to thrive as entrepreneurs. <strong data-stringify-type="bold">Bitkey</strong> is a simple self-custody wallet built for bitcoin. <strong data-stringify-type="bold">Proto</strong> is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone.</em></p>
<p><a href="https://block.xyz/en/legal/applicant-privacy-notice" target="_blank">Privacy Policy</a></p></div>
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