Change Manager

Vacancy Name Change Manager

Req Number VN426

Employment Type Full\-Time

Location Gloucester Office

Position SummaryAbout Claranet

Founded at the beginning of the dot.com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer\-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11\+ countries.

At Claranet, we’re experienced in implementing progressive technology solutions which help our customers solve their epic business challenges. We’re committed to understanding their problems, delivering answers quickly, and making a lasting impact to their business.

We are agile, focused and experienced in business modernisation. Our approach helps customers make genuine, significant shifts in their business strategy, to deliver financial savings, boost innovation, and create a resilient business. We continually invest in our people and the latest technologies, so our customers get peace of mind knowing that they have access to the best talent and services.

In the UK we have over 500 staff working in London, Gloucester, Warrington, Leeds or as homeworkers.

Working For Claranet

Here at Claranet we pride ourselves on going the extra mile for and with our employees (yes, we really mean it).

We offer an extensive benefits package that you can tailor to your needs, inclusive of a matching contribution pension scheme, healthcare, insurance, dental, discounted gyms and app supported benefit access.

But what we think makes us different is ‘Team Claranet,’ our dedicated internal part of the business that supports you with matters close to your heart. We proudly support local charities in each of our office locations, support employees with paid charity leave, organise key charity fundraising event per year and have a dedicated committee responsible for supporting employee’s fundraising efforts.

Our Vision

Our vision is to become the most trusted technology solutions partner; renowned for being the best and brightest, having lasting impact with our customers and delivering exceptional returns to our stakeholders.

Position Summary

The Change Manager is an individual contributor role responsible for planning, coordinating, and overseeing the implementation of changes across client environments. The role ensures all activities are executed in line with financial services sector regulations, compliance standards, and operational excellence.

This role is pivotal in maintaining robust change governance, minimising risk, supporting business continuity, and acting as a trusted advisor to internal stakeholders and clients.

Role Mission

Claranet’s strategy is to build long‑term, trusted relationships with clients by delivering market‑leading, integrated managed services. The Change Manager will drive effective change management processes as a hands‑on practitioner, ensuring changes are executed with rigour, transparency, and efficiency, and that all regulatory obligations are met.

Objectives \& Key Results

• Ensure change management processes are scalable, repeatable, and optimised for delivery efficiency and risk mitigation


• Maintain a comprehensive view of all changes across client environments, ensuring alignment with business and regulatory requirements


• Deliver timely and actionable insights to stakeholders regarding change impacts, risks, and outcomes


• Support business growth and continuity through robust change management and governance

• Lead the end‑to‑end change management lifecycle as an individual contributor: planning, assessment, approval, implementation, and post‑change review


• Collaborate with clients and internal teams to understand business requirements and risk appetite for changes


• Coordinate and facilitate Change Advisory Board (CAB) meetings, ensuring all changes are properly reviewed and approved


• Assess change risks, impacts, and dependencies, prioritising changes based on business and regulatory requirements


• Ensure all changes are documented, communicated, and executed in accordance with ITIL best practices and sector standards


• Monitor and report on change outcomes, including success rates, incidents, and lessons learned


• Drive continuous improvement in change management processes, leveraging automation and best practices


• Support incident and problem management by ensuring changes are properly linked to root cause analysis and corrective actions


• Act as an escalation point for change‑related issues, resolving conflicts and ensuring timely resolution


• Provide guidance and informal mentoring to peers and junior colleagues, without formal line‑management responsibility

• Ensure all change management activities comply with financial services regulations and frameworks (e.g., FCA, PRA, DORA, ISO 27001, SOC)


• Implement and enforce controls for risk assessment, audit trails, and change approval processes


• Support audits, risk assessments, and compliance reviews, collaborating with Quality, Security, and Compliance teams


• Maintain awareness of evolving financial sector regulations and integrate compliance requirements into change management processes


• Ensure change management supports regulatory reporting, business continuity, and audit obligations

• Produce and present change management reports, dashboards, and performance summaries for internal and customer stakeholders


• Track and manage change risks, issues, and actions, ensuring accurate documentation for audit and regulatory purposes


• Support governance initiatives, including CABs, risk assessments, and post‑implementation reviews


• Collaborate with teams to ensure change management processes are properly documented, versioned, and maintained in line with governance requirements


• Contribute to contract renewals and service scope changes from a change management perspective

• Customer Experience \& Managed Service – Ensure the best service to financial services customers and effective in‑life operations


• Solutions Architecture – Support translation of client needs into viable change proposals


• Engineering \& Operations – Ensure changes are implemented efficiently and safely


• Quality, Security, \& Compliance – Support regulatory, audit, and assurance requirements

• Flexible and creative, able to take considered risks


• Quick to learn and adapt to changing situations


• Self‑motivated and able to work under pressure with minimal supervision


• Ability to travel to different sites and locations as needed


• Manages conflict and challenges in an open and constructive manner


• Excellent communication and collaboration skills


• Able to influence, guide, and support others without formal authority

Essential

• Proven experience in change management within IT, cloud, or managed services environments, ideally in the financial services sector


• Strong understanding of ITIL change management processes and best practices


• Experience coordinating Change Advisory Boards (CAB) and facilitating change approvals


• Knowledge of risk assessment, impact analysis, and regulatory compliance requirements


• Strong problem‑solving skills and ability to troubleshoot complex issues


• Excellent communication skills, able to articulate technical findings to both technical and non‑technical stakeholders


• Experience with regulatory compliance in the financial services sector

• Experience with automation and digital tools for change management


• Experience managing changes across cloud, on‑premises, and hybrid environments


• Familiarity with incident and problem management processes


• Experience with Windows and Linux environments

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