Change Manager
About the job you’re considering
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Here we have a great opportunity to join our team as a Change Manager! As Change manager, you will ensure predictive mindset is applied in change to prevent and or mitigate the risk of service disruption. The scope of this role in service management is to ensure management of the Capgemini account function is achieved. You will collaborate with stakeholders and our extensive high\-profile client network to forecast future needs, address capacity constraints, and enhance performance through change management.
Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.
Your role
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- Drive actions that maintains the high standard of changes that are implemented correctly first time.
- Ensure that change implementation risk is understood, challenged and mitigated to increase the likelihood of successful implementation at first attempt.
- Ensure that all changes are managed as planned within agreed timescales, maintaining control across a complex delivery environment.
- Escalate and challenge any changes that pose a risk to service quality, taking ownership for protecting service stability.
- Ensure all changes comply with client, customer and regulatory controls, maintaining strong governance standards.
- Ensure agreed Requests for Change (RFCs) are raised and managed correctly within the Change Control System.
- Govern and facilitate Change Advisory Board (CAB and ECAB) meetings, ensuring effective decision\-making, strong inputs and clear outcomes.
- Review and monitor change activity, ensuring adherence to process and driving improvements to quality and efficiency.
Your skills and experience
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- Proven experience as a Change Manager within complex operational IT infrastructure environments (e.g. networks, data centre, security).
- ITIL certification (or similar) desirable, with strong understanding of change management processes.
- Confident decision maker with the ability to challenge changes when needed.
- Strong communication and stakeholder management skills.
- Experience working in fast\-paced environments with multiple changes and competing priorities.
- Knowledge of the use of ServiceNow, with the ability to manage work across tools and processes
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Capgemini is proud to be a Disability Confident Employer (Level 2\) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:
- Declare they have a disability, and
- Meet the minimum essential criteria for the role.
Your security clearance and pre\-employment checks
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To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.
To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.
Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.
Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.
Make it real – what does it mean for you?
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Flexibility to work your way
You will be encouraged to have a positive work\-life balance. Our hybrid\-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day\-to\-day reality for our people. All UK employees are eligible to request flexible working arrangements.
Your wellbeing
You’d be joining an accredited Great Place to work for Wellbeing in 2024\. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.
To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.
Shape your path
You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.
Shared energy
You’ll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You’ll be joining a professional community of experts, who have got your back and will support you, every step of the way.
Why should you consider Capgemini?
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Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free\-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.
About Capgemini
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Capgemini is an AI\-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end\-to\-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22\.5 billion. Make it real \| www.capgemini.com
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