Catering Manager

Head of Department – Retail & Hospitality

Warrington

Lead a Social Enterprise. Change Lives Every Day.

5 days thru 7

Are you an experienced retail or hospitality professional with a passion for people? Do you want a role where commercial success and social impact go hand in hand?

We are seeking an exceptional Head of Department – Retail & Hospitality to lead our busy retail shop and tearoom while creating opportunities for adults with disabilities to develop skills, confidence, and independence.

About the Role

You will be responsible for the day-to-day management of our retail and catering operations, ensuring they are commercially successful, welcoming, and fully compliant.

Leading a team of staff, volunteers, and supported individuals, you will provide coaching, encouragement, and practical learning opportunities that help people reach their full potential.

Your leadership will maximise income, enhance customer experience, and deliver positive social outcomes that make a real difference.

Key Responsibilities

• Manage the daily operation of the retail shop and tearoom.


• Deliver excellent customer service and efficient working practices.


• Drive sales through effective merchandising, stock control, pricing, promotions, and EPOS management.


• Oversee food preparation, presentation, hygiene standards, and menu development.


• Manage budgets, cash handling, banking, VAT, Gift Aid, and financial reporting.


• Monitor performance and identify opportunities to increase income and sustainability.


• Promote a “doing with, not for” approach, supporting adults with learning disabilities to develop skills and independence.


• Create a positive and inclusive environment for learners, staff, and volunteers.


• Deliver training and mentoring in retail and hospitality skills.


• Recruit, support, and retain volunteers.


• Foster a culture of dignity, respect, and achievement.


• Contribute to the development of services that support the charity’s social mission and objectives.


• Ensure compliance with Health & Safety, Food Hygiene, Safeguarding, GDPR, and relevant legislation.


• Conduct risk assessments and maintain a safe environment.


• Continuously improve customer experience, income generation, and learner outcomes.

We are looking for a commercially minded and people-focused leader who is passionate about making a difference.

• Management experience in retail, hospitality, catering, or a similar customer-facing environment.


• Strong financial and budget management skills.


• Excellent leadership, communication, and relationship-building abilities.


• Experience coaching, mentoring, or developing teams.


• Proactive, creative, and solutions-focused approach.


• Experience supporting adults with learning disabilities or additional support needs.


• Volunteer management or community engagement experience.


• Food Hygiene Level 3 qualification (or willingness to obtain).


• Knowledge of Health & Safety and Safeguarding.


• Relevant NVQ Level 3 (or equivalent) in Retail, Hospitality, Catering, or a related discipline.


• Minimum Level 2 qualification in Health & Social Care.

This is more than a management role—it's an opportunity to build a successful social enterprise while transforming lives.

Every sale, customer interaction, and learning opportunity helps create a brighter future for the people we support.

If you're a dynamic leader with commercial expertise and a passion for social impact, we'd love to hear from you.

Apply today and help create opportunities.

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