Care Navigator

About the Role Are you a customer service professional looking to start a rewarding career in healthcare?

We are looking for an adaptable and patient\-focused Care Navigator / Medical Receptionist to join our busy General Practice team. No previous medical experience is required — if you have a strong background in customer service and a passion for helping people, we will provide full training for everything else.

You will be the first point of contact for our patients, playing a vital role in ensuring they receive the right care at the right time. This is a varied role where you will actively navigate patient needs, manage prescription workflows, and keep our clinical administration running smoothly.

Working Hours

• 20 hours per week


• Monday to Friday.


• Candidates must be flexible to work shift patterns between 8:00 am and 6:30 pm.

Patient Care \& Navigation

• Act as a Care Navigator, triaging incoming calls to ensure patients are directed to the most appropriate clinician or service.


• Process appointment requests accurately, both over the telephone and face\-to\-face.


• Register new patients and process change\-of\-address requests.


• Prepare home visit documentation for visiting clinicians.


• Proactively call lists of patients to book required appointments and clinics.

• Process repeat prescription requests (via phone, email, slips, and online access) within a strict 48\-hour timeframe.


• Generate requests for non\-repeat medication on behalf of patients.


• Encourage patients to take responsibility for ordering their repeat prescriptions and increase the uptake of the Electronic Prescription Service (EPS).

• Process daily administrative tasks and scan clinical documents onto patient records.


• Ensure all incoming and internal patient correspondence is correctly stored.


• Maintain the clinical computer system securely and assist with gathering statistics when required.


• Comply strictly with Information Governance and confidentiality legislation at all times.

What you need:

• Customer Service Experience: A background in retail, hospitality, administration, or any customer\-facing role.


• Excellent Communication: A confident, empathetic, and professional telephone manner.


• Resilience: The ability to work accurately under pressure in a fast\-paced environment.


• Basic IT Skills: Comfort using computers and learning new software.

• How to safely and effectively Care Navigate and triage patient calls.


• How to use our clinical systems (EMIS Web and DOCMAN).


• How to process medical documents, clinical codes, and prescription workflows.


• All relevant healthcare and confidentiality protocols.

• Comprehensive training programme


• NHS discount eligibility

Pay: £12\.71 per hour

Benefits:

• Company pension

• Customer service: 1 year (preferred)

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