Care Coordinator /Care Supervisor

Company Overview

White Heart Care Services specializes in providing domiciliary home care support to individuals living independently in they own homes. Our mission is to enhance quality of life through personalized assistance and dedicated service, reflecting our core values of compassion, respect, and integrity. Candidate ideally should have some experience as a Care Coordinator/Care Supervisor,good knowledge and understanding of IT with a driving licence and own carer to easy access the community when required to complete assessments/ spot checks
Summary

We are seeking a Care Co\-ordinator/ Care Supervisor to join our team in Brighton. Based in the local area, this role is vital in ensuring our clients receive tailored support that promotes their independence and well\-being.
Job Responsibilities

• To provide efficient customer service by maintaining effective links and communication with local authority, care workers, service users, relatives and any other relevant individuals


• Ensure weekly rotas are completed in advance, ready to publish a week in advance.


• Support the Registered Manager to manage the service and staff in accordance with the service’s aims and objectives, policies and procedures.


• Assist with full Care Plan assessments.


• Complete all assessment paperwork as per CQC standers.


• Complete service users year reviews/surveys.


• Complete Carers supervisions,spot checks as required as per CQC standers


• Ensure Audits and all documents are up to date as per CQC standers


• To record and report any complaints while ensuring that all quality standards, complaints and comments are dealt with promptly.


• Great communication skill on and off the phone.


• To manage the Administrative Assistant to ensure efficient general clerical and administrative support for the White Heart Care.


• To implement and monitor all care packages and care plans taking appropriate and remedial action where necessary, in consultation with Registered Manager


• To ensure all care workers are appropriately trained and able to carry out their duties and responsibilities effectively and sensitively providing person centered approaches.


• On call duties as per Rota basis, on call paid in addition to your salary.


• To manage the care workers rotas and workloads, ensuring that Health and Safety, Working Time regulations are considered.


• In collaboration with the Registered Manager to deal with emergencies arising from the service


• To administer the care workers recruitment process ensuring that all care workers are fully compliant with White Heart Care’s recruitment and induction procedures


• To regularly review care workers training needs to ensure that any developmental training needs are met


• To liaise with the Finance and Payroll teams and other internal White Heart Care Services as required.


• To ensure accurate records are kept and maintained through using the organisations database \& case management systems in accordance with the GDPR.


• To produce reports and statistics as required.


• To assist in the induction and ongoing support of volunteers in line with the investing in Volunteers Code of Practice.


• Great Time Management.


• Ensure that White Heart Care’s policies and procedures are adhered to, particularly those relating to Equal Opportunities, Confidentiality and Health \& Safety.


• To perform other tasks when requested which are not detailed above but are essential in the smooth running of the services, as directed by the Registered Manager.

Benefits:

• Company pension


• On\-site parking

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