Care Coordinator

Right at Home Aylesbury Vale and Chiltern are a premium quality homecare provider, supporting older people and vulnerable adults in their own homes, to keep them safe and happy at home.

If you are a reliable, organised Care Coordinator with a keen eye for detail, we would love to hear from you. You will have a wealth of experience of delivering in\-home care and demonstrate excellent organisational and IT skills. This role will require flexibility and you will need to have strong communication skills and be tactful and adaptable in all situations. While we are looking at a part\-time role, we can consider ful\-time.

What you will receive:

• Competitive salary \- Up to £ 27,000 per annum depending on experience (Pro Rata part time role)


• Ideally 24\-30 hours per week starting


• Additional £1,000 On Call allowance


• Be part of a “Good" CQC rated service


• 20 Days holiday \+ Bank Holidays (Pro Rata)


• Award\-winning training


• Pension scheme


• Clear career progression pathway

Summary
We are seeking a Care Coordinator to join our team at Right at Home Aylesbury Vale and Chiltern. Based in Aston Clinton, near Aylesbury this role is vital in coordinating personalized care plans and ensuring our clients receive outstanding support. Join us in making a meaningful difference in the community by helping our clients maintain independence and well\-being.

Responsibilities

• Participate in On Call rota to support the carers working in the community.


• Attend ad hoc care visits in cases of absence and sickness


• Ensure that all care calls are covered and scheduled each week by carers


• Produce consistent, weekly rosters and send them to Carer and Clients in a timely manner.


• Answer the telephone promptly and professionally, dealing with any enquiries or queries


• Ensure new client enquiries are recorded promptly and accurately


• Ensure any changes to Client or Carer needs and availability is communicated to all relevant parties quickly and effectively.


• Ensure complaints, Carer feedback and enquiries are logged promptly and accurately.


• Work closely with the Registered Manager to highlight recruitment needs.


• Record all new Carers and Clients on care management system when received.


• Identify and match suitable Carers for each care package.


• Monitor and record Carer holiday, sickness and absences on care management system.


• Support Registered Manager to complete regular Client visit record audit checks

.What you will need

• Previous experience of working in homecare


• UK driving licence, use of own car and class 1 business insurance


• Right to work in the UK


• Use of a scheduling / HR / recording system – desirable


• Proficient in Microsoft Outlook/Excel/ Teams/ digital computer skills.


• Experience in customer service or customer facing roles


• Be comfortable working in a fast moving and dynamic office environment


• Outstanding communication skills both written and verbal to engage well with Carers and Clients

If you have experience as a Care Coordinator, Care Scheduler, Care Administrator or Field Care Supervisor we would love to hear from you.

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