Care Coordinator

Job description

Ave Maria Care Services is a Midlands based care provider currently experiencing a period of growth. Due to this we a looking for an experienced Care Coordinator / Field Care Supervisor to assist our Burntwood branch team looking after clients across the area.

The role reports to the Registered Manager and will work as part of a highly efficient team to support and train/develop the Care Team ensuring the service is provided to a high standard.

The duties of the role are, but not limited to:

·To assist the Registered Care Manager in all aspects of care compliance, quality and or auditing to ensure the branch is compliant with government/CQC standards.

·To complete all delegated tasks from the Branch Manager, such as, Spot Checks, Supervisions, Care Plan Reviews, Social Worker Reviews, staff appraisals and any other tasks deemed appropriate by the Registered Manager.

·To participate in the induction and shadowing of all new staff, ensuring all shadowing forms are completed on Access Care Planning promptly.

·To ensure all rotas are fully covered – inclusive of picking up shifts personally as and when cover can not be sought.

·Responding to queries raised via the on\-call telephone (out of hours)

·To ensure highly accurate documentation and recording of all issues raised via clients, carers and outside agency’s, inclusive of family members.

·To ensure a safe and caring service for clients and staff.

·To provide hands on care in the field as and when needed.

·To always ensure all policy’s and procedures are always adhered to.

·To be familiar with the company’s obligations under the Health and Safety at Work Act 1974 and the other Health and Safety Regulations detailed in the company’s Health and Safety policies.

·At the direction of the Registered Manager – to carry out risk assessments under the Health and Safety requirements.

·To keep the registered manager informed of the outcomes and issues that are identified concerning Health and Safety issues.

·To handle the on call phone every other weekend, and all weekdays (exclusive of day/s off)

·To ensure that telephone are answered promptly and people are spoken to in a polite and respectful manner.

·To maintain confidentiality at all times and carry out the company’s confidentiality policy.

·Conduct risk assessments in high detail when delegated by the Registered Manager.

·To conduct Initial Assessments as and when delegated by the Registered Manager.

·To ensure all rotas are completed sufficiently and on time via the appropriate system/s uses (people planner / Access Care Planning)

·To ensure all changes to rotas are clearly identified via the electronic monitoring systems.

·To be aware of the Quality Assurance Policy of the company in the provision of a quality service to the clients.

·To represent the company in a professional manner at all times, on the telephone, face to face or in written communication.

·To report promptly any concerns, complaints or grievances to their line manager/registered manager.

·To participate in their own supervision and appraisal.

·To participate in training and further development as required.

·Any other duties applicable to the post, as requested by management.

Desired Qualifications.

·NVQ Level 5 – or be willing to enrol/be working towards.

·NVQ Level 3 certificate (Essential)

·2 years hands on Senior Care / Management experience (Essential)

Job Types: Permanent, Full\-time

Pay: £25,443\.90 per year

Benefits:

• Company pension


• On\-site parking


• Referral programme

• Monday to Friday


• Weekend availability

• Home care: 1 year (preferred)

• Driving Licence (preferred)

Pay: £25,443\.90 per year

Benefits:

• Company pension


• On\-site parking

• home care: 1 year (preferred)

• Driving Licence (preferred)

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