Call Handler / Emergency Response Specialist (Night Shift)
About TaskUs: TaskUs is a provider of outsourced digital services and next\-generation customer experience to fast\-growing technology companies, helping its clients represent, protect and grow their brands.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 65,000 employees globally. Presently, we have a presence in twenty\-three locations across twelve countries, which include the Philippines, India, and the United States.
About the Role: Join the Future of Driving! Become an Autonomous Vehicle \- Emergency Response Specialist!
Ready to drive into a cutting\-edge career? TaskUs is looking for dynamic individuals to support and enhance the journey of autonomous vehicles. If you're tech\-savvy, safety\-conscious, and excited about the future of transportation, this is your chance to be part of a revolutionary team!
As a Call Handler / Emergency Response Specialist you will provide real\-time guidance and support to autonomous vehicles (AVs) in complex driving scenarios. As a fleet response team member, you can expect to assist autonomous vehicles in real\-time.
Join our team today and experience firsthand our dedication to supporting People First.
Benefits: At TaskUs, we prioritize our employees' well\-being by offering competitive industry salaries and comprehensive benefits packages. The benefits include:
\- Annual Salary: £32k
\- Private Medical Insurance (PMI) through BUPA
\- Dental Insurance through BUPA
\- Life Insurance through Canada Life
\- Income Protection Insurance through Canada Life
\- Pension Insurance through Aviva
Minimum Requirements:
- Pass a background check, drug test, and physical.
- 999/ Emergency Telecommunications experience or similar \- minimum of 1 year experience
- Valid UK drivers license with 3 years of driving experience and a clean driving record
- Navigational Assistance: Guide AVs through challenging situations, such as blocked streets, narrow lanes, and private driveways, ensuring efficient and safe navigation.
- Decision Making: Collaborate with AVs to optimise driving paths, considering factors like lane closures and traffic conditions.
- Safety Oversight: Monitor AV behaviour and intervene to prioritise safety and avoid potential hazards.
- Human\-Machine Interaction: Maintain effective communication with AVs to ensure seamless cooperation and timely responses.
- Problem Solving: Adapt to dynamic road conditions and rapidly address unexpected challenges.
- Continuous Learning: Contribute to the improvement of AV technology by analysing past performance and identifying opportunities for optimization.
- Safety Compliance: Ensure adherence to all relevant safety regulations and certifications.
- Deescalation skills/experience
- Strong focus on safety and attention to detail
- Excellent problem\-solving and decision\-making skills
- Ability to work effectively in a fast\-paced, ever\-changing environment
- Strong customer service, de\-escalation, communication and interpersonal skills with 2 years experience
- Adaptability to new technologies and processes
- Ability to self\-correct and learn from previous mistakes
- Maintain safety compliance certifications
- Ability to stay focused and seated for multiple hours at a time
- Ability to multitask in dynamic situations
- Schedule flexibility to support a 24\*7 operation including holidays
- Be part of a pioneering team shaping the future of transportation
- Contribute to enhancing safety and efficiency on the roads
- Work in a collaborative and supportive environment
- Birthday Leave
- Referral Incentive Program
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