Call Centre Manager
Telesales Manager – Fitter Windows
Location: Harlow, Essex
Salary: £35,000 \- £50,000 Basic \+ Bonus \+ Performance Incentives
Job Type: Full Time
Lead, Inspire \& Drive Results
Fitter Windows is one of the leading home improvement companies, With high\-quality windows, doors, bi\-folds and shutters. Due to continued growth, we are looking for an experienced Telesales Manager to lead our appointment\-setting team and drive performance across our call centre operation.
This is not a sit\-back management role. We are looking for a hands\-on leader who can motivate, coach and inspire a team to consistently achieve targets while creating a positive, energetic and winning culture.
The Role
You will be responsible for:
- Managing the daily performance of the telesales team
- Coaching staff through live and recorded calls
- Improving conversion rates and appointment quality
- Running daily team meetings and motivation sessions
- Monitoring KPIs including contact rates, appointment rates and confirmations
- Recruiting, training and developing new team members
- Working closely with senior management to achieve company targets
- Creating a positive and energetic environment where success is celebrated
- Previous telesales or call center management experience a MUST
- Proven track record of leading successful sales teams
- Strong coaching and motivational skills
- Ability to lead from the front and set the standard
- Excellent communication and organisational skills
- Positive attitude with a strong work ethic
- Results\-driven mindset
What We Offer
- Competitive basic salary
- Uncapped performance bonus structure
- Career progression opportunities
- Ongoing training and development
- Supportive management team
- Modern office environment
- Established company with a strong reputation
Why Join Fitter Windows?
At Fitter Windows, we believe great leaders create great teams. We are looking for someone who can bring energy, enthusiasm and accountability to our telesales department while helping individuals achieve their full potential.
If you're passionate about developing people, driving performance and building a winning culture, we'd love to hear from you.
Apply today and become part of one of the London / Essex \& South East's fastest\-growing home improvement companies
Pay: £24,420\.00\-£55,484\.47 per year
Benefits:
- Casual dress
- Employee discount
- Free parking
- On\-site parking
This listing is from indeed. View original listing ↗