Call Centre Agent

Due to continued expansion Sheehy Motor Group has an immediate opening for a Call Centre Agent based in our Business Development Centre in Naas. Working as a member of a busy team, the ideal candidate will be self\-driven, results orientated with excellent customer service skills. This is an excellent opportunity for a motivated individual to develop and progress their career with a company that rewards hard work and dedication. This is a full\-time position working Monday to Friday at our premises in Naas.

Key Responsibilities:

• Dealing with inbound and outbound service bookings and enquiries, both by phone and online and ensure all enquiries are dealt with professionally \& within agree timeframes


• Respond to email \& online enquiries within an agreed time frame


• Ensure that the correct booking process is followed for all customers


• Logging and tracking all leads and enquiries, ensuring all are followed through


• Adhere to service department procedures for all bookings to ensure the smooth flow and efficiency of the workshops


• Ensure all pre\-checks are carried out in line with brand and dealership standards


• Identify and book any other business opportunities with customer


• Develop relationships and build rapport with our customers and business partners to ensure high levels of customer satisfaction


• Build an excellent knowledge of product portfolio and an understanding of industry trends


• Utilise all product promotions effectively to achieve specific targets set


• Ensure all relevant customer information is captured and recorded in the DMS


• Assist with Aftersales marketing campaigns as required


• Complete daily KPI sheets for submission to the department manager


• Administrative and CRM duties as assigned

• Proven experience as a call centre agent


• Prior experience within the motor industry would be a distinct advantage


• Self\-motivated, competitive individual with drive, enthusiasm and proven track record of successfully meeting targets preferably over the phone


• Ability to learn about products and services quickly and confident in explaining to customers


• Excellent communication and interpersonal skills


• Outstanding negotiation skills with the ability to resolve issues and address complaints


• Ability to work under pressure and to deadlines within a team environment


• Confident and professional manner with a personal commitment to deliver


• Proficient in Microsoft Office


• Experience of Kerridge would be a distinct advantage

• Competitive salary and benefits.


• Opportunity to work with a leading motor group and recognised automotive brands.


• Supportive and friendly team environment.


• Career development opportunities across service, sales, and parts operations

Pay: €30,000\.00\-€36,000\.00 per year

Benefits:

• Company events


• Employee discount


• On\-site parking


• Wellness program

• Do you have any Motor Industry experience if yes please outline?

• Call Centre: 1 year (required)

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