Café Manager

About Symondsbury Estate

Set in beautiful West Dorset countryside we are a family run Estate in the heart of a village just outside the thriving market town of Bridport, a short distance from the Jurassic Coast. Symondsbury Estate offers a special and unusual offer to its visitors and customers through its varied holiday accommodation, a tithe barn wedding venue, visitor centre, a Home \& Garden shop and a Café all of which are within the curtilage of a renovated farmyard where there are other independent retail outlets. The farm consists of over 1000 acres made up of grazing land, ancient woodland and regenerative farmland.

About the Role

The role is integral to our customer experience and the values we hold. It is a front facing role which requires great customer service, enthusiasm, energy and a can\-do approach to work. At the same time, it requires office administration as well as commitment, flexibility and excellent supervisory skills. Candidates will be expected to split their time between working on the floor and completing all back of house administrative tasks.

Ultimately, as our Front of House Supervisor you will be responsible for overseeing the day\-to\-day operation of Symondsbury Kitchen, our established and respected Café. Your main responsibility will be the customer experience from reception to departure, ensuring a smooth and efficient service but above all, creating a positive atmosphere which will encourage customers to come back and recommend us to others.

Key Responsibilities

\- Overseeing the cafe operations at the Estate including budget management, cost controls and waste management

\- Leading the front of house team, motivating staff and fostering a positive and happy working environment

\- Supporting the Head Chef with general kitchen administration such as typing menus and approving invoices

\- Team supervision such as rotas, time sheets, training and performance as well as supporting the recruitment process

\- Dealing with any issues raised by customers or team members

\- Cash handling, inventory control and ordering of supplies and consumables

\- Co\-ordinating all reservations

\- Maintaining a high level of hygiene and, health and safety standards.

\- Work closely with marketing to align café activity and support promotion of campaigns, seasonal opportunities and estate events.

\- Support initiatives to increase spend per head through upselling, staff training, and promoting key menu items.

\- Help ensure in\-house displays, menus, and signage reflect current offers, maintain brand integrity and drive customer engagement.

\- Ensuring the menu is kept up to date and available

\- Co\-ordinating with the in\-house team on estate events.

Hours of work

40 hours per week

About you

It is essential you have proven experience in FOH roles and hospitality

Must be computer literate with Microsoft 365 and a range of Epos and reservation software.

Customer and sales focused whilst also understanding the need to balance sales with the Estate brand values.

Strong team player and a good communicator both verbally and written.

Self\-motivation and confident

Pay: From £34,000\.00 per year

Benefits:

• Employee discount


• On\-site parking


• Store discount

This listing is from indeed. View original listing ↗