BUTLER MANAGER

Qualifications:

• Minimum of two (2\) years Butler/guest facing experience in a luxury hotel, resort or cruise line environment


• Professional Butler or luxury service certification such as "The International Butler Academy) is an advantage


• Previous shipboard experience is highly preferred


• Excellent fluent English (verbal and written). Excellent communication skills and additional languages such as (French, Spanish, Italian, Russian, mandarin, Arabic, Japanese are an asset).


• Excellent interpersonal and leadership skills? ability to lead, motivate, and develop a culturally diverse workforce

• Ensure delivery of exceptional butler services to guests


• Ensure all guest orders, requests, enquiries are fulfilled timely \& efficiently


• Conduct embarkation inspections of all VIP suites


• Ensure in\-suite arrival procedures are executed to brand standards.


• Lead, coach, train, and develop the Butler Team to consistently deliver superior service performance aligned with brand expectations.


• Mentor and prepare the Senior Butler for managerial responsibilities


• Meet or exceed brand\-defined performance targets and KPIs for the Butler Team.

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