Business Support Officer

Working Pattern: Full time

Working Arrangement: 36\.25 hours per week / Hybrid working

Fixed Term End Date: 30/03/2027

Interview Date/Type: Face to face

SMART Working:We aim to offer flexibility wherever possible. Many of our colleagues work from home one or more days a week and/or adjust their hours. We call this SMART working \- giving you the freedom to shape your working pattern around your life, whilst still delivering great outcomes. Speak with the hiring manager about the range of flexible working options available for this role.

About the Role

The Business Support Officer within the First Response Team serves as a key point of contact for professionals and families seeking advice, guidance, and support. The role requires delivering a responsive, high\-quality service, ensuring enquiries are managed efficiently and with a strong focus on relational practice.

Postholders are expected to demonstrate excellent customer service skills and embody relational practice values, building positive, respectful interactions even in challenging calls. They must be confident in handling difficult conversations, identifying issues, and generating appropriate responses to meet the needs of callers.

The role involves gathering, collating, and verifying relevant information to support effective decision\-making and enquiry management. Strong organisational and IT skills are essential to maintain accurate and up\-to\-date records, ensuring all enquiries and referrals are correctly documented within systems.

Key responsibilities include uploading referrals received via the front door, ensuring information about families is accurately recorded, and supporting the wider team with administrative tasks. Attention to detail, professionalism, and the ability to work in a fast\-paced environment are critical to success in this role.

About You

Qualifications and Professional Development

Relevant qualification equivalent to NVQ Level 2 or equivalent experience

GCSE grade C or equivalent in Maths and English

Evidence of continuing personal and professional development (CPD) Experience and Knowledge

Experience and Knowledge

At least one year’s experience of administration systems in a large organisation/similar environment Experience of working in a team and achieving collective goals.

Experience of quickly analysing problems and finding appropriate and timely solutions.

Experience of demonstrating, guiding or advising on standard procedures and processes.

Experience of dealing with correspondence.

Working knowledge of Microsoft Office package, including Word, Excel and Outlook.

Skills and Abilities

Proficient in the use of IT software packages, including databases and the use of spreadsheets, inputting and calculating with accuracy and preparing documents

Ability to communicate effectively with colleagues and/or the public both verbally or in writing, selecting and using appropriate media.

Self\-motivated with highly developed organisational skills and the ability to prioritise and manage your daily workload, producing accurate work within deadlines and with minimal supervision.

Ability to share knowledge with colleagues within the Business Support Team.

Ability to establish good relationships with both customers and colleagues, providing a customer focused approach to service delivery.

Ability to work individually but also as part of a team.

Ability to focus clearly to achieve defined results and outcomes Special Conditions.

Additional Information

This advert may close early if we receive a high number of applications, so please apply as soon as possible.

• A basic DBS Check with children/adults barred list will be required.

Find Out More.

For the full details of this opportunity, please refer to the role profile linked below.

If you have any questions or would like an informal chat you can get in contact with the hiring manager, Rachel Carter\-Browne at rachel.carterbrowne@trafford.gov.uk

About us...

Trafford is a vibrant, inclusive borough at the heart of Greater Manchester. Home to 235,000 residents, four thriving town centres, over 11,000 businesses, and 60\+ parks and green spaces. We’re a place where community and opportunity meet. With excellent transport links, a proud heritage as the birthplace of the NHS, world\-class sporting venues and outstanding schools, Trafford is a fantastic place to live, work, and thrive.

Why Trafford?

We’re more than just a local authority; we’re a team of passionate people committed to making a real difference. We deliver essential services that matter, from education and social care to business support, licensing, libraries and leisure and much more. No matter what your role is with us, you will help us to create a borough where all our “residents, businesses and communities thrive.”

Our Culture...

Our values are at the heart of everything we do. They’re not just words on a wall, they shape how we work together, make decisions, and support each other every day.

They help us create a workplace where everyone feels valued, heard, and inspired to do their best. If you share these values and want your work to have real purpose and impact, Trafford is the perfect place to grow your career.

What you'll love about working with us...

Alongside a competitive salary, we offer a wide range of benefits designed to support your wellbeing, development and work\-life balance:

• Generous Leave: Start with 26 days of annual leave (plus bank holidays), with options to carry over or buy extra days.


• Flexible Perks: Discounts on car leasing, cycle to work, home tech, plus family friendly policies and hybrid working


• Invest in your future: Join our generous Local Government Pension Scheme for peace of mind.


• Grow with us: We'll support your development at every stage! Through leadership programmes like our EPIC Manager, LEAP into leadership and senior leadership. Plus, you'll have access to specialist qualifications and personal coaching to unlock your full potential.


• Wellbeing First: Guided wellbeing walks and “Tea and Talk” sessions, and events like World Mental Health and National Fitness Day.


• Connect with us: Connect with colleagues through our staff forums or join our Let’s Talk events to network, share ideas, and hear about the exciting work happening across our council.


• Be Celebrated: For all your hard work, ideas and contributions through at our annual Time to Shine event, our cheers for peers’ scheme or through our EPIC Star Awards.

Key Information...

• Pre\-Employment Checks: If offered a role, as a minimum we’ll need to verify your right to work in the UK, receive two satisfactory references, and medical check. Trafford Council is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to pre\-employment safeguarding checks, including an enhanced Disclosure and Barring Check.


• Please note: We are not a licensed sponsor and will not be able to support with your work visa.


• Privacy Notice: We respect your privacy. For details on how we collect, process, and protect your data, please click here: Recruitment and employment privacy notice \| Trafford Council privacy notice \| Trafford Council

Make an Impact. Apply Today.

If you are passionate about making a difference and want to be part of a team shaping a better Trafford for our residents, businesses and communities then we'd love to receive an application from you.

We want everyone to feel confident and supported throughout our recruitment process. If you need any help, adjustments or support at any stage, please get in touch with us at recruitment@trafford.gov.uk

After reviewing the role profile and submitting your application, successful candidates will be invited to a short interview to learn more about your skills and experience.

This listing is from indeed. View original listing ↗