Business Support Officer

Business Support Officer

• Job Type: Temporary, Full-time


• Duration: 3 - 4 months


• Pay Rate: £14.47 per hour (PAYE)


• Location: Manchester, M113FU


• Working Hours: 9am till 5pm (Office Based)

Manchester City Council are looking for a Business Support Officer to join our team based at Philips Park Road, Beswick. This role is crucial for providing high-quality, customer-focused support, contributing significantly to the achievement of our service objectives.

Day-to-day of the role:

• Act as a key member of the team, ensuring the provision of high-quality business support.


• Handle queries and correspondence efficiently and courteously, using tact and diplomacy with a wide range of internal and external customers.


• Use initiative and established procedures to resolve queries at the first point of contact or escalate when appropriate within agreed timescales.


• Contribute to the accurate production of statistical data and other relevant information required for both statutory and non-statutory purposes.


• Effectively identify, interpret, and extract information from various sources, using analytical skills to provide meaningful information to both internal and external customers.


• Update and extract information from all management information systems accurately, including the retrieval and collation of reports to agreed standards.


• Procure, monitor, and maintain office stationery and equipment, ensuring changes are made in line with procedures, budgets, and agreed timescales.


• Contribute to the development, preparation, and review of all procedures and systems, aligning them to service needs and objectives.


• Work collaboratively with colleagues and stakeholders to enhance the role of business support throughout the Council, providing cover and flexibility where required.

Required Skills & Qualifications:

• Proven experience in a business support role within a busy office environment.


• Excellent customer service skills with the ability to handle queries efficiently.


• Strong analytical and information interpretation skills.


• Competence in using management information systems and producing reports.


• Ability to work collaboratively and flexibly within a team.


• A valid Standard DBS on the update service is required for this position.


• The role is fully office based

Benefits:

To apply for this Business Support Officer position, please send your cv to

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