Business Support Manager

Business Support Manager

Location: Chepstow
Salary: £40,000 DOE
Job Type: Full-Time, Permanent

An exciting opportunity has arisen for a Business Support Manager to join a well-established and successful industrial business operating within a fast-paced service and distribution environment.

This position plays a critical role in supporting operational performance, compliance, continuous improvement, and business support functions across the site. The successful candidate will work closely with senior leadership to drive efficiency, maintain quality standards, and support the ongoing development of operational processes and teams.

Key Responsibilities for Business Support Manager:

• Develop, implement, and review operational policies and procedures to support business objectives and identify risks and improvement opportunities.


• Support budgeting activities, management reporting, and audit processes, ensuring ongoing compliance with relevant quality standards and regulations.


• Lead and coordinate operational improvement projects focused on productivity, efficiency, and service delivery enhancements.


• Work collaboratively with the management team to ensure operational activities align with wider business goals and strategic direction.


• Monitor and review operational overheads and supplier agreements to ensure cost efficiency and maximum value.


• Support forecasting and planning activities, including operational expenditure and asset investment requirements.


• Assist with HR-related processes including onboarding, inductions, and employee support initiatives.


• Support the maintenance of safety, quality, environmental, and compliance standards across the operation.

• Previous experience within an operational support, operations management, project or business support role.


• Experience working within industrial, manufacturing, engineering, logistics, or distribution environments.


• Strong understanding of operational compliance, audit preparation, and continuous improvement practices.


• Demonstrated experience managing budgets, reporting, and supplier relationships.


• Excellent organisational, communication, and stakeholder management skills.


• Knowledge of Health & Safety and quality management systems.


• Engaging and personable, who will invest time into supporting and coaching the team

Holly Williams –

#ASRSW

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