Business Support Assistant, London

Join our team
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As a growing and ambitious company with an inclusive culture, we seek people to join our team who share . To deliver the exceptional levels of service we expect, our colleagues think of our clients, take ownership of their responsibilities and work together to deliver at pace. We call this ‘The Hampden Way’.

In return, we offer exciting career opportunities through professional and personal development, within a challenging and supportive environment. We also offer an excellent range of employee benefits.

Business Support Assistant, London

Job Purpose

The Business Support Assistant is responsible for supporting the delivery of exceptional client service by assisting the Banking Team with day\-to\-day administrative matters for clients, providing exceptional levels of service.

Key Responsibilities:

• Handle day\-to\-day administrative matters to support the Assistant Banking Managers and Business Support Assistant team (inc. payment processing, account opening, foreign exchange, deposit requirements etc.)


• Full compliance with regulatory requirements, risk appetite and Bank policies and guides to make sure we are providing good outcomes for our clients


• Support the maintenance of internal office systems, including data management and filing, to ensure efficient operations.


• Consistent and accurate use of CRM including addition of appointments, updating meetings notes, logging prospects, new and referred business etc.


• Preparation of documents, briefing papers, reports, returns and presentations as appropriate.

This is an office\-based role, and the successful candidate will initially be required to work full\-time (Monday to Friday) from our London office. The role will also require flexibility around working hours to support the organisation and covering team telephony.

Operational Excellence

• Answer enquiries and respond to requests in a timely fashion


• Seek to deliver a right first\-time approach with minimal errors (inc. payments, onboarding, credit application keying) to enhance client experience


• Maintain accurate and relevant client records in accordance with the Bank’s procedures and data protection (inc. KYC / anti\-money laundering reviews)

Collaboration and Continuous Improvement

• Liaise and work effectively with colleagues in other areas of the bank (incl. the Client Origination Team, Banking Operations, Credit Operations and First Line of Defence)


• Undertake and/or support ad\-hoc business tasks and projects as required


• Role holder may also be required to carry out additional duties from time\-to\-time that are considered appropriate to the role holder’s knowledge and experience


• Develop and maintain strong working relationships with colleagues and clients.

Training and Competency

• Timely completion of mandatory eLearning and reading, and any other assigned training

Required Skills, Knowledge \& Experience:

• Good awareness of how a bank operates and its commercial environment, as well as with issues likely to affect the Bank’s client base


• A strong commitment to excellent client service and teamwork and a desire to develop a career within a progressive bank


• Exceptional organisational and administrative skills


• Excellent attention to detail and high levels of accuracy


• Strong and professional communication skills (written and oral).


• Knowledge of relevant regulatory and compliance requirements within the banking industry.


• A positive attitude, good interpersonal skills, and a strong desire to increase skills and knowledge.


• Ability to positively challenge both colleagues and clients where appropriate.


• Pro\-active, with the ability to work alone where required


• Takes ownership but asks for help when needed


• Strong level of computer literacy (inc. Microsoft applications).


• Achieved or working towards Professional Banker Diploma and/or CeMap qualification preferable, but not essential


• Seek out efficiencies, take on feedback and strive for continuous improvement within the Banking Team and within the Bank more widely.

To apply, please send your CV to peopleteam@hampdenbank.com

Interested in working at Hampden Bank?

If you would like to know more about the roles available or about working at Hampden Bank, please contact our People Team.

Benefits
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In addition to a competitive salary, we offer:

38 days annual leave, including public holidays

Salary exchange pension scheme

Discretionary variable pay award

Discretionary company share option

Group Life Assurance scheme

Private Medical Health Insurance

Health Cash Plan

Employee Assistance Programme

Enhanced maternity pay

Volunteering program

Give as you earn

Season ticket loan scheme

Cycle to Work scheme

Electric Car scheme

Annual flu vaccination

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