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via ats_greenhouse · 11 June 2026 ·2 days ago

Business Director

oliverusa

New York

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<div class="content-intro">Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. 
As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. </div>Role: Gen AI Business Director
Location: New York, New York
 
<h3>About the role: </h3>
 As GenAi Program Lead (Business Director), you will lead the overall client relationship and strategic direction of the account, ensuring that delivery is aligned to business objectives, consistently meets performance expectations, and evolves with the client’s needs. Operating within a structured model that separates intake, execution, and operations, you will focus on leading from the front of the business, maintaining strong stakeholder alignment, ensuring transparency across performance, and enabling the team to deliver at scale with confidence. You will play a critical role in reinforcing a globally connected, ensuring consistency across regions while supporting continuous delivery across markets and time zones. This role requires a strategic and commercially minded leader, someone who can balance client expectations with operational realities, guide conversations with authority, and create an environment where both the client and internal teams can operate with clarity and accountability. You will also partner closely with the Operations Director and Studio Manager to ensure the operating model is performing effectively, while identifying opportunities to optimize workflows, integrate AI and automation, and drive ongoing transformation across the account. 
<h3>What you will be doing: </h3>
<ul>
<li>Act as the senior client lead across the MDC Factory, owning relationships with key stakeholders and ensuring strong, trust-based partnerships </li>
<li>Maintain alignment between client objectives and operational delivery, ensuring priorities, expectations, and ways of working are clearly defined and upheld </li>
<li>Provide transparency across performance, proactively communicating: </li>
<li>Delivery status </li>
<li>Risks and mitigation plans </li>
<li>Opportunities for optimization and growth </li>
<li>Set and guide the strategic direction of the content factory, ensuring alignment with broader business goals and transformation initiatives, including the integration of GenAI and automation </li>
<li>Identify opportunities to improve efficiency, scalability, and output quality across the operation </li>
<li>Support the evolution of a global delivery model, ensuring consistency and continuity across regions and teams </li>
<li>Maintain a clear line of sight across all pods and operations, ensuring the model is performing effectively without being involved in day-to-day workflow management </li>
<li>Partner with the Operations Director to: </li>
<li>Monitor KPIs and SLA performance </li>
<li>Ensure data-driven visibility into delivery, capacity, and quality </li>
<li>Identify risks, inefficiencies, and areas for improvement </li>
<li>Act as the primary escalation point for complex or high-risk issues, ensuring swift resolution and alignment across client and internal teams </li>
<li>Support Account Directors in managing client challenges, stepping in when senior intervention is required</li>
<li>Support the commercial health of the account, including: </li>
<li>Budget oversight </li>
<li>Scope management </li>
<li>Out-of-scope negotiations<span data-ccp-props="{"134

This listing is from ats_greenhouse. View original listing ↗

Business Director

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