Business Development & Account Manager - A2P SMS Wholesale

Accountabilities

• Identify, develop, and secure new business opportunities within the international A2P SMS wholesale market to drive sustainable revenue growth.


• Build and maintain strategic partnerships with SMS aggregators, telecom carriers, CPaaS providers, mobile network operators, and other key messaging ecosystem stakeholders.


• Develop and execute regional growth strategies focused on increasing traffic volumes, profitability, and market presence.


• Lead commercial negotiations, prepare proposals, manage pricing discussions, and support contract execution with new and existing partners.


• Manage a portfolio of strategic international accounts, serving as the primary commercial contact and ensuring high levels of partner satisfaction and retention.


• Identify opportunities for account expansion through traffic growth, route optimization, new service offerings, and upselling initiatives.


• Conduct regular business reviews with partners to assess performance, strengthen relationships, and align on growth opportunities.


• Monitor account profitability, traffic performance, delivery quality, pricing competitiveness, and overall commercial success.


• Collaborate closely with technical, routing, product, finance, and support teams to resolve issues, improve service quality, and support operational initiatives.


• Support onboarding processes, partner integrations, traffic migrations, and commercial launches across assigned accounts.


• Maintain accurate sales pipelines, account plans, forecasts, and performance reports.


• Provide market intelligence, competitor analysis, customer feedback, and commercial insights to support strategic business decisions.

Requirements

• 3–5 years of experience within the wholesale telecommunications sector, with a strong focus on A2P SMS services.


• Proven success in business development, account management, partnership management, or wholesale sales roles delivering measurable revenue growth.


• Current or recent experience working with an SMS aggregator, CPaaS provider, telecom carrier, messaging hub, or mobile network operator wholesale division.


• Established network of industry contacts, including SMS aggregators, mobile network operators, telecom carriers, and messaging service providers.


• Strong experience negotiating commercial agreements and managing strategic partnerships across multiple international markets.


• In-depth understanding of the international A2P SMS wholesale ecosystem, including routing models, traffic flows, pricing structures, and commercial dynamics.


• Knowledge of direct, indirect, and alternative routing models and their operational implications.


• Familiarity with messaging regulations, compliance requirements, sender ID policies, and industry best practices.


• Understanding of African telecommunications markets and messaging ecosystems is considered a strong advantage.


• Strong analytical, commercial, and problem-solving skills with the ability to identify growth opportunities and mitigate business risks.


• Excellent relationship management, communication, and stakeholder engagement skills.


• Ability to work independently, manage multiple priorities, and operate effectively in a fast-paced international environment.


• Bachelor's degree in Business, Telecommunications, Information Technology, Marketing, or a related field.


• Fluent English communication skills, both written and verbal.


• Additional European language skills are considered an asset.

Benefits

• Competitive salary package.


• Fully remote work environment.


• Company-provided laptop and necessary work equipment.


• Health insurance subsidy.


• Coverage or reimbursement of eligible travel and airtime expenses.


• Access to professional training and development opportunities.


• Participation in team-building activities and company events.


• Opportunity to work with international partners across multiple global markets.


• Collaborative and inclusive work culture that supports continuous learning and career growth.


• Exposure to high-growth telecommunications and messaging technologies within a rapidly evolving industry.

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