Business Change Programme Manager

Business Change Programme Manager

Package - Circa £75K - £85K £7.5K car allowance Benefits

Location - Leeds

Reporting to: IT Director

Overview

Reporting to the IT Director, the Business Change Programme Manager will be responsible for the design, delivery, and embedding of Business and Technology change initiatives that simplify ways of working, drive organisational growth, and improve operational excellence.

Ensure all changes are aligned with Business strategy, planned and delivered effectively in line with the Change Framework, enabling teams to exceed customer expectations while maintaining high levels of colleague engagement and service delivery.

Key Responsibilities

• Lead Business and Technology change initiatives as part of the implementation of the change programme.


• Create the Business Change Framework, providing a robust, consistent approach in the governance, delivery and reporting of projects and programmes.


• Accountability for the delivery of structured Business and Technology change programmes that enable the organisation to adapt effectively to new systems, processes, and structures.


• Ensure that programme schedules are developed and maintained, resolve issues and mitigate risks, to ensure effective delivery within budget and to the agreed timescales, quality and benefits realisation requirements.


• Ensuring deadlines are consistently met and any deviations are communicated well in advance.


• Balancing objectives and redeploying people and resources within programmes as priorities change whilst understanding the impacts of those decisions. Forward forecasting of resource need based on the programmes of work


• Empower and support the various Change and Technology programme owners to deliver all projects and programmes to time and budget


• Work closely with senior leadership to identify opportunities for productivity improvements, service enhancements, and cultural transformation.


• Create and embed a culture that supports change adoption across all levels of the organisation.


• Develop metrics and provide regular reporting on progress, benefits realisation, and risk mitigation.


• Partner with internal and external stakeholders to ensure smooth transitions and consistent service delivery.


• Represent the business in client and industry forums, positioning the business as a change leader and innovative partner.

• Educated to degree level or professional equivalent in business, management, or related discipline.


• Proven track record in leading complex, large-scale Business and Technology change programmes.


• Experience in service industries, multi-site operations, outsourcing or facilities management is highly desirable.


• Demonstrable success in delivering ROI through business change initiatives.


• Experience in stakeholder management at executive and operational levels.


• Skilled in programme/project management, with experience in budget ownership and benefits tracking.


• Excellent understanding of compliance, governance, and risk management in transformation.

• Outstanding interpersonal and influencing skills with the ability to inspire at all levels.


• Strategic foresight combined with hands-on operational delivery capability.


• Creative and pragmatic problem solver, with experience delivering solutions to complex challenges.


• Energetic, flexible, and adaptable, with a willingness to lead from the front.


• Strong organisational skills, able to manage multiple programmes and priorities effectively.


• Resilient, confident, and able to challenge constructively.


• Team player with the ability to motivate, coach, and develop others.


• An ability to inspire confidence from your team and colleagues that the decisions being made are the right ones.

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