Business Analyst

*As a* *Business Analyst,* *you will play a key role within the Digital and Transformation teams at Thames Water, supporting the delivery of business and technology change initiatives that enable the organisation to achieve its strategic objectives.*

*Working closely with Project Managers, Product Owners, Scrum Masters, and business stakeholders, you will help ensure solutions meet business needs and align with Thames Water’s governance and delivery frameworks. You will gather, analyse, and document requirements while supporting teams to deliver outcomes that drive value across people, processes, and technology.*

*This role contributes to Thames Water’s digital transformation by identifying opportunities for improvement, shaping solutions, and ensuring robust business analysis practices are applied throughout the project lifecycle.*

What you’ll be doing as a Business Analyst

• Analyse business challenges and opportunities, identifying root causes and recommending practical improvements.


• Support feasibility assessments, option analysis, and business case development, including cost, risk, and benefit evaluation.


• Gather, document, and manage functional and non\-functional requirements, user stories, and backlogs in Azure DevOps (ADO).


• Work closely with Product Owners, Scrum Masters, and delivery teams to prioritise backlog items and support agile sprint delivery.


• Facilitate stakeholder engagement, workshops, and decision\-making sessions across business and technical teams.


• Map and improve business processes using BPMN tools such as Bizzdesign and Visio to drive efficiency and automation.


• Support testing, change impact assessments, and change control activities to ensure successful solution delivery.


• Ensure compliance with governance standards, delivery frameworks, and reporting requirements.

Base location – Hybrid – Clear Water Court Reading (may require Swindon or other Reading offices 2\-3 days/week)

Working pattern – Monday to Friday 36 hours

What you should bring to the role

The essential criteria to help you succeed in this role is:

• Proactive Business Analysis experience in digital project environments


• Strong understanding of Agile and Waterfall methodologies


• Skilled in requirements documentation, process mapping, and stakeholder engagement.


• Experience with Azure DevOps, BPMN tools, and backlog management.


• Excellent communication and facilitation skills.


• Able to Deliver high\-quality business analysis artifacts to support project milestones


• Knowledge transfer and retention within Thames Water’s Business Analyst community

Desirable skills:

• BCS Diploma or equivalent.


• Product Owner/Scrum certifications


• Experience in DevOps tools and practices


• Business process mapping experience in Bizzdesign


• Knowledge of the water industry and regulatory environment

What’s in it for you?

• Competitive salary from of up to £60,000 per annum depending on experience


• Annual Leave \- 26 days holiday per year increasing to 30 with the length of service (plus bank holidays)


• Performance\-related pay plan directly linked to company performance measures and targets


• Generous Pension Scheme through AON


• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks (Please note different T\&Cs apply if on secondment)

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.

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