Business Analyst

Business Analyst

Environment

Our client is looking for a Business Analyst to join the team. You will support two Agile teams responsible for employee\-facing and Wealth \& Affluent customer digital forms, helping shape and optimize a key customer interaction channel used across the bank.

Working closely with Product Owners, Business Analysts, and Developers, you will translate stakeholder needs into actionable requirements, ensuring high\-quality digital solutions are delivered efficiently and effectively.

### **Key Responsibilities

• Gather, analyze, and document business requirements for digital form solutions.


• Translate stakeholder requests into clear user stories, acceptance criteria, and functional requirements.


• Work closely with Product Owners to refine and prioritize backlog items.


• Analyze business processes and identify opportunities for optimization and improved customer experience.


• Collaborate with developers throughout the development lifecycle to ensure requirements are understood and delivered correctly.


• Coordinate testing activities and support successful implementation and release of new functionality.


• Challenge assumptions, business cases, and proposed solutions where necessary to ensure optimal customer outcomes.


• Facilitate communication between business stakeholders, development teams, and other impacted departments.


• Contribute to sprint planning, refinement sessions, and Agile ceremonies.


• Ensure solutions align with business objectives and deliver measurable value.

Must\-Have Requirements

• Minimum 3 years’ experience as a Business Analyst.


• Experience working on customer\-facing digital solutions, applications, portals, or online services.


• Strong experience translating business requirements into user stories and functional specifications.


• Experience working within Agile / Scrum / DevOps environments.


• Excellent stakeholder management and communication skills.


• Proven ability to work with multiple stakeholders and manage competing priorities.


• Strong analytical and problem\-solving capabilities.


• Fluent English communication skills.

Preferred Experience

• Experience within banking, financial services, insurance, or other highly regulated environments.


• Experience with digital customer journeys, self\-service platforms, online forms, or workflow\-driven applications.


• Familiarity with low\-code platforms such as Mendix is advantageous.


• Experience supporting end\-to\-end delivery from requirements through testing and implementation.

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