Business Analyst – Digital Forms-2073

Business Analyst – Digital Forms
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36 hours \| €7,300 – €8,250 gross per month incl. holiday allowance

Shape a core digital channel used by thousands of users every single day!

Make an impact on digital forms used daily by thousands of customers and employees

Within the Customer \& Digital domain of a leading financial organization, several teams work on one of the most visible and value‑driven digital channels: Digital Forms. These forms are used daily by customers and employees to complete essential processes such as opening bank accounts, mortgage applications and other customer interactions.

With approximately 270 digital forms and a business impact that is more than three times the cost of the teams, this is an environment where digital quality, customer experience and speed translate directly into measurable business value.

For this environment, we are looking for a Senior Business Analyst who works across two Digital Forms teams and takes on a coordinating, highly autonomous role.

Your role

As a Senior Business Analyst Digital Forms, you work in two multidisciplinary Agile teams. Each team consists of a Product Owner, developers and a Business Analyst. You operate across teams, divide your time based on workload and priorities, and ensure alignment, quality and direction across the broader Digital Forms landscape.

You work on frontend, user‑facing applications that are intensively used by:

• Wealth customers and Affluent customers


• Internal employees

The forms are built on a low‑code platform (Mendix). As a result, the role focuses more on analysis, translation and coordination than on hands‑on development.

The Product Owners steer mainly on outcomes and exceptions. You are expected to work with a high degree of autonomy, proactively engaging stakeholders and supporting teams at a senior level.

What you will do

• Translate business and stakeholder needs into clear requirements and user stories


• Structure and refine backlogs in Jira


• Actively engage with stakeholders across business and operations


• Coordinate and align work across two Agile teams


• Safeguard quality, consistency and customer impact across multiple forms


• Support teams during refinement, sprint preparation and acceptance


• Ensure solutions are not only technically correct, but also logical, compliant and user‑friendly for end users

What we are looking for

Must‑haves

• Experience as a Business Analyst (±3 years or more; effectively senior level)


• Experience working in an Agile / DevOps environment


• Strong analytical skills and the ability to translate ambiguity into concrete solutions


• Proven experience with digital products, frontend applications or customer journeys


• Excellent command of English (Dutch is a plus)

Nice to have

• Experience with low‑code platforms (e.g. Mendix)


• Experience with Jira


• Experience in complex stakeholder environments


• Experience in regulated industries (finance is a plus, not a requirement)

Important: experience with digital, user‑facing solutions is more important than specific banking experience.

What we offer

• A high‑impact, visible role with direct business relevance


• A high level of autonomy and influence


• Collaboration with experienced Product Owners and development teams


• Salary between €7,300 and €8,250 gross per month, including holiday allowance (based on 36 hours)


• Hybrid working: largely remote, with office presence on average once every two to three weeks


• Initial assignment duration: 6 months

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