Business Analyst (18 Month FTC)

Purpose of Role:

This is a fixed\-term maternity cover role of approximately 18 months. An early start is sought so the postholder can shadow the current Business Analyst and complete a thorough handover before maternity leave begins in October 2026\. The Business Analyst is a pivotal role that bridges the business and technology functions, supporting the delivery of projects and the smooth running of day\-to\-day systems. Working closely with project managers and cross\-functional teams, the role analyses business processes as part of project requests, gathers and documents requirements, leads testing, and produces reporting that supports benefit realisation. Alongside this, the role provides second\-line technical support and helps maintain key systems, end\-user devices, and vendor relationships, operating within the regulatory environment of a UK awarding organisation.

*Key Responsibilities \& Accountabilities*

Business Process Analysis and Improvement

• Analyse and understand existing business processes as part of project requests, identifying inefficiencies, trends, and opportunities for improvement that help shape new projects and initiatives.


• Propose and implement practical, technology\-enabled solutions by leveraging organisational knowledge and maintaining a hands\-on approach.

• Leverage existing tools and systems (such as SharePoint, Power Automate, and Power BI) to deliver enhancements, automation, and efficiencies that support business improvement.


• Stay engaged through key meetings to maintain awareness of business needs and identify where existing tools and systems can be applied to meet them.

• Collaborate with internal and external stakeholders to capture business needs, manage concerns, and support successful project and system changes.


• Build strong relationships and communicate clearly to ensure effective collaboration and understanding across technical and non\-technical audiences.

• Lead or contribute to the full requirements lifecycle, including elicitation, documentation, validation, and sign\-off.


• Produce a range of documentation such as business requirements, process maps, task trackers, findings summaries, and stakeholder communications.

• Coordinate and support User Acceptance Testing (UAT), including planning, script development, execution, and issue resolution.


• Where appropriate, lead UAT activities and ensure solutions meet defined business requirements before deployment.

• Produce accurate and meaningful reports and statistics to inform key stakeholder decision\-making.


• Use data analysis to support recommendations, validate changes, and measure the impact and benefit realisation of implemented solutions.

• Act as a bridge between technical teams and business units to ensure a shared understanding of objectives and constraints.

Technical Support and Device Management

• Provide second\-line technical support to colleagues, resolving issues and escalating to third\-line teams or managed service providers where required.


• Manage and maintain end\-user devices, including mobile phones and laptops, across their full lifecycle.

• Support key vendor and supplier relationships (for example, Opus), coordinating service requests and changes.


• Support the administration of telephony systems (for example, Luware), raising and managing tickets as required.

• Provide hands\-on support to project managers across the portfolio, including project administration tasks such as raising purchase invoices (PIs).

· None

Person Specification

Essential Knowledge \& Experience

· Proven experience as a Business Analyst or similar role, with strong skills in gathering, analysing, and documenting requirements.

· Demonstrated ability in process mapping, identifying improvement opportunities, and facilitating workshops and stakeholder discussions.

· Experience providing first or second\-line technical support and managing end\-user devices such as laptops and mobile phones.

· An understanding of, or the ability to quickly adapt to, working within a regulated environment such as a UK awarding organisation.

Desirable Knowledge \& Skills

· Experience with tools such as Microsoft Visio, Power BI, Power Automate, and SharePoint for analysis, documentation, and process automation.

· Involvement in system upgrades, digital transformation, and working with third\-party vendors or partners.

· Familiarity with SDLC, testing practices, and continuous improvement methodologies like Lean or Six Sigma

Other Requirements

· flexibility required to accommodate work required to meet tight deadlines

· To undertake other tasks to support the business as required

Pay: £42,000\.00 per year

Benefits:

• Company pension


• Cycle to work scheme


• Enhanced maternity leave


• Enhanced paternity leave


• Financial planning services


• Free parking


• On\-site parking


• Private medical insurance


• Referral programme


• Sick pay

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