Build to Rent - General Manager

Build to Rent – General Manager

Who We Are

Apex Opco Limited, a subsidiary owned by Sable Capital, is mobilising the onsite Build\-to\-Rent team at Apex One — a flagship residential\-led development in Nine Elms.

Apex One comprises 204 high\-specification furnished Build\-to\-Rent apartments, alongside carefully curated resident amenity spaces.

The Position

We are seeking an experienced Build\-to\-Rent General Manager to lead the onsite BTR team and take full ownership of operational and commercial performance across the rented portfolio.

This is a hands\-on, performance\-driven role with direct accountability for leasing delivery, pricing execution, void minimisation, resident retention, administrative control and identifying opportunities to maximise net operating income.

This role combines commercial Build\-to\-Rent leadership with operational oversight of the wider building environment, including coordination of plant, statutory compliance, service partners, and resident\-critical systems. The General Manager will work closely with Sable Capital and external contractors to ensure the building operates safely, efficiently, and to a consistently high standard.

Key Responsibilities

Commercial \& Leasing Performance

• Own and drive Build\-to\-Rent commercial performance, including leasing velocity, renewals, void minimisation, and contribution to net operating income.


• Manage and support the Leasing Manager in delivering lease\-up and rent review targets, including oversight of pricing strategy, incentives, and performance tracking.


• Play a hands\-on role in the leasing cycle during peak periods, including enquiry management, viewings, referencing, right\-to\-rent checks, APT processing, deposits, move\-ins and check\-outs.


• Monitor leasing, occupancy, and revenue data to inform operational decisions and management reporting.

• Maintain operational oversight of the wider building environment, including coordination of M\&E systems, plant, life safety systems, lifts, access control, and communal infrastructure.


• Manage relationships with external FM contractors, maintenance providers, cleaning teams, security, and specialist consultants.


• Monitor contractor performance, service standards, planned preventative maintenance (PPM), and reactive works.


• Support oversight of operational budgets, utilities, and building\-wide cost control initiatives.


• Work with Sable Capital and external consultants to ensure statutory compliance, certification, testing, and operational readiness across the building.


• Maintain awareness of building systems and operational risks, escalating major issues appropriately and coordinating response to critical incidents or outages.

• Maintain overall operational oversight of the BTR building, ensuring communal areas, amenity spaces, and resident\-facing services operate to a consistently high standard.


• Oversee apartment turnaround processes, including check\-outs, defect identification, cleaning, repairs, and deposit coordination.


• Coordinate apartment and building\-wide maintenance, remedial works, and operational issues in conjunction with onsite staff, specialist contractors, and external consultants.


• Ensure smooth operation of resident\-critical functions including parcel management, access control, car parking, cycle storage, key and fob control, and void apartment inventory.

• Own day\-to\-day administrative control of the BTR operation, including invoice processing, rent account monitoring, credit control support, and expense tracking.


• Manage void\-related administration, including notifications to councils, utility providers, and internal stakeholders.


• Maintain accurate data across property management and leasing systems, ensuring KPI trackers and reporting outputs are complete and reliable.


• Support month\-end reporting and ongoing performance monitoring through disciplined data entry and reconciliation.

• Champion high standards of customer service to strengthen the Apex One brand, driving resident satisfaction, renewals, and positive reviews.


• Design and deliver resident engagement initiatives and events that support retention and community building.


• Act as a senior point of escalation for resident issues, complaints, and operational incidents.

• Ensure compliance with statutory obligations including Health \& Safety, Fire Safety, and environmental regulations relevant to residential operations.


• Conduct regular system, process, and procedural checks to maintain strong operational controls and emergency preparedness.


• Participate in incident response and be available for out\-of\-hours escalation where required.

We are looking for a commercially\-minded BTR operator with strong operational discipline and a hands\-on approach.

Essential

• Proven experience in a Build\-to\-Rent, large\-scale residential, or operational living environment where leasing cycles, resident accounts, and void management form part of day\-to\-day responsibility.


• Demonstrable understanding of the residential leasing cycle, including APTs, referencing, deposits, and current legislative requirements.


• Experience managing onsite teams, ideally across both leasing and maintenance functions.


• Comfortable working with leasing, occupancy, and revenue data, with strong attention to detail and administrative accuracy.


• Proficient in Microsoft Office, particularly Excel, and confident working across multiple operational systems.


• Strong written and verbal communication skills with a proactive, organised, and accountable working style.


• Willingness to respond to operational issues outside normal working hours when required.

• Previous Build\-to\-Rent operational experience.


• TPI / ARLA or similar property\-related qualifications.


• Experience using BTR resident and leasing platforms (CRM, maintenance, parcel, or resident apps).


• Familiarity with supporting marketing activity through digital and social channels.

• Salary Range: £60\-70k


• 20 days annual leave plus bank holidays


• Annual performance\-related bonus of up to 10%

Experience:

• BTR or residential living: 1 year (preferred)

• United Kingdom (required)

This listing is from indeed. View original listing ↗