Branch Manager
About Us – First Aid Wheels
At First Aid Wheels, we are London’s premier alloy wheel repair and refurbishment specialists. With years of experience in the industry, we take pride in delivering top\-quality workmanship, whether it’s a simple cosmetic touch\-up, full\-wheel refurbishment, or custom finishes. Our team is passionate about wheels, and we use the latest technology and techniques to restore and enhance alloy wheels to the highest standards.
Located in the heart of London, we serve a diverse range of customers, from individual car owners to dealerships and fleet operators. Our reputation is built on precision, reliability, and outstanding customer service. If you’re looking to join a dynamic team in a fast\-paced and rewarding environment, First Aid Wheels is the place for you!
About the Role – Branch Manager
As the Branch Manager at First Aid Wheels, you will be the driving force behind our daily operations, sales performance, and overall branch success. Stepping into this senior leadership position, you will take full ownership of the branch, bridging the gap between our busy workshop and the sales floor. You will be responsible for overseeing our team of technicians and sales staff, leading dynamic sales strategies, and implementing operational changes to scale the business. This is a highly impactful role for a strategic thinker who thrives on operational excellence, team leadership, and driving growth.
Key Responsibilities:
- Operational \& Sales Oversight: Take full responsibility for the day\-to\-day operations of the branch, ensuring a seamless workflow between the sales desk and the workshop floor.
- Team Leadership \& Management: Directly manage, motivate, and develop a diverse team, including workshop technicians and sales executives, fostering a culture of high performance and accountability.
- Lead Sales Strategies: Develop, implement, and drive robust sales strategies to increase revenue, convert leads, and expand both retail and B2B trade accounts.
- Senior Management Alignment \& Reporting: Collaborate closely with senior management to align branch goals with wider company objectives. Track, analyse, and present regular reports on branch performance, sales KPIs, and operational metrics.
- Business Scaling \& Change Management: Identify operational bottlenecks and growth opportunities. Proactively implement changes to streamline processes, improve efficiency, and scale the business successfully.
- Customer Journey \& Client Retention: Oversee the end\-to\-end customer sales journey, stepping in to manage key business client relationships and ensuring the highest standards of customer satisfaction are maintained.
- Quality \& Safety Compliance: Ensure that all workshop operations run safely, efficiently, and to the highest technical standards, maintaining strict adherence to company and industry health and safety regulations.
Requirements for the Role:
To succeed as the Branch Manager at First Aid Wheels, you should meet the following criteria:
- Experience: Proven management experience within the automotive industry, with a strong background in overseeing both operational (workshop/technician) and sales teams.
- Commercial \& Strategic Acumen: Demonstrated ability to create and execute successful sales strategies, scale business operations, and understand key performance indicators (KPIs).
- Leadership Skills: Exceptional ability to lead, manage, and inspire technical and sales staff, with experience in conflict resolution and team development.
- Change Management: Proactive and solution\-driven, with a track record of successfully implementing process improvements and operational changes.
- Communication \& Reporting: Fluent in English (both written and spoken). Highly articulate, with the ability to confidently present data and performance reports to senior management.
- Technical Proficiency: Confident in using business management software, CRM systems, Excel, and Google Suite (G\-Suite) to track metrics and maintain accurate records.
- Organisation \& Multitasking: Highly organised with the ability to juggle daily operational challenges while maintaining focus on long\-term strategic goals.
At First Aid Wheels, we believe in rewarding strong leadership and dedication. As Branch Manager, you’ll enjoy a comprehensive package designed to support your career and lifestyle:
- Highly Competitive Salary: Earn a premium salary that reflects your management experience and the seniority of the role.
- Performance\-Based Bonus: Unlock substantial additional earnings through a bonus structure tied to branch growth, operational efficiency, and exceeding sales targets.
- Professional Development: Ongoing opportunities for executive training and further career progression as the company expands.
- Autonomy \& Impact: Enjoy the autonomy to run the branch, implement meaningful changes, and directly shape the future of the business.
- Dynamic Working Environment: Lead a fast\-paced, supportive, and highly skilled team in a thriving industry.
Pay: From £15\.00 per hour
Benefits:
- Casual dress
- Company events
- On\-site parking
This listing is from Indeed. View original listing ↗