Branch Administrator
Company description:
Location: Coventry, England, United Kingdom
Job ID: 88930
We Elevate... Quality of urban life Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.
Join us as a
Branch Administrator We are looking to recruit a Branch Administrator to join the team in our Coventry Office. The successful candidate will support the administrative needs of the business, providing consistent and accurate assistance on matters relating to business objectives in areas such as customer satisfaction, profitability, and employee morale.
This is a full time and permanent role.
Job description:
- Ensure the proper execution of offer’s, sales orders, final goods issue, contracts and invoicing
- Maintain and display a professional decorum in all dealings with customers, especially complaint handling
- Register and modify non-financial Account & Contact data.Responsible for the correctness of his/her entries Account & Contact data over time
- Maintain and process all TCT data including payroll relevant one, parts orders and service planning documents in order to have an efficient field process in Maintenance, Repair and Modernization
- Maintain all El relevant databases, technical database, customer and contract database
- Maintain vigilance in all customer dealings to detect "Warning Signs" of customer dissatisfaction and possible contract cancellation; immediately communicate all such concerns to line manager
- Understand and interpret follow-up reports for contract renewals, outstanding offers and past due receivables
- Previous experience within an adminsitrative role, preferably in a fast paced environment
- Excellent customer service skills as will be dealing with a range of stakeholders
- Great knowledge of Microsoft office and high attention to detail
- Ability to cope with a busy workload
- Able to work well within a busy team and support each other
- A self-starter and good multitasker
- Resilient and innovative
- Competitive salary with a discretionary annual bonus
- 25 days’ holiday plus bank holidays, and an annual paid volunteering day
- Pension scheme with 6% company contribution
- Comprehensive life assurance
- Enhanced family leave
- Private medical cover with a trusted provider, plus 24/7 virtual GP access
- Employee Assistance Programme offering confidential support
- Free eye tests and eyewear discounts
- Access to a range of employee benefits, including Tech and Cycle to Work schemes, plus exclusive retailer discounts
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