Boutique Manager - OMEGA

Role overvieuw
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What You'll Be Doing

Team Leadership

• Provide clear leadership to the Boutique team by effectively communicating objectives, individual responsibilities, expected outcomes, brand standards, and operational procedures. Assign tasks accordingly, monitor progress, and ensure ongoing communication.


• Coach each team member to achieve both individual and collective goals through regular team meetings, OJT, performance appraisals, proactive identification of training needs, task delegation, and consistent feedback.


• Oversee staff appearance and conduct to ensure compliant with company policies and boutique standards, including uniform, grooming, language, and overall presentation.

• Exceed boutique targets in accordance with brand’s retail strategy while ensuring full compliance.


• Attract and convert target prospects into boutique clients. Design and implement tailored programs to acquire high\-potential customers and effectively manage the client lifecycle.


• Foster lasting relationships and cultivate loyalty with clients as a member of the Omega family by delivering exceptional service.


• Identify growth opportunities and propose clienteling strategies through effective use of the CRM system. Collect, update, and manage client information, and oversee the clienteling activities performed by Sales Consultants.

• Ensure the boutique is well\-maintained, including cleanliness, visually appealing displays, and adherence to Visual Merchandising (VM) guidelines.


• Comply with Group and Brand procedures as outlined in the Retail Manual. Identify operational challenges and propose effective solutions.


• Safeguard the security and proper maintenance of the timepiece stock.

• Manage and prepare the monthly duty roster, monitor attendance.


• Oversee and verify overtime (OT) submissions, ensuring accuracy, proper justification, and timely submission for payroll processing.


• Coordinate and participate in regular and ad\-hoc stock takes, ensure accurate inventory reconciliation, and submit reports within deadlines.


• Consolidate and submit sales and operational reports, tracking key performance metrics and highlighting variances or issues to management.


• Maintain accurate records of staff attendance, leave, and operational documents such as petty cash, courier logs, and maintenance reports, ensuring administrative compliance with company policies.


• Ensure timely reporting, document submission, and effective communication of updates or policy changes to the boutique team.

We are offering you the opportunity to join a renowned brand, where you will benefit from:

• A full\-time, permanent contract (38\.5 hours) offering stability and daily challenges.


• An attractive package including attractive extra\-legal benefits:

• Opportunities to develop within an international company and a world\-renowned group, The Swatch Group.


• Training related to your function and your professional and personal development.

• Minimum 7 years of experience in luxury retail, with at least 2 years in a managerial role.


• Proven track record in achieving and exceeding sales targets in a competitive environment.


• Strong business acumen, analytical skills, and results\-oriented mindset.


• Strong understanding of the luxury consumer mindset and ultra\-high\-net\-worth customer behaviour.


• Collaborative approach with the ability to foster teamwork and a "can\-do" attitude.


• Intellectual curiosity and a passion for learning and staying updated on industry trends.


• Exceptional communication and presentation skills in English (additional language is a plus).


• Passion for luxury watches, craftsmanship, and brand heritage.


• Comfortable using Excel, Word, and SAP for operational and reporting tasks.

Generic skills applicable to all Swatch Group Benelux staff:

• Flexibility


• Customer\-oriented


• Results\-oriented


• Willingness to learn and develop


• Ability to manage and cope with emotions


• Thinking and reasoning skills


• Structured

• Sales background or equivalent, with several years of experience in a Store


• Excellent computer skills (advanced Excel level)


• Strong analytical skills

• You are bilingual French\-English or Dutch\-English. Knowledge of the second national language or any other language is a serious advantage.

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