Booking Officer Paediatrics
The closing date is 21st Oct 2026
Job summary
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The role of the Paediatric Booking Officer will be required to provide efficient and effective administrative and booking duties for Yeovil District Hospital and Musgrove Park Hospital and wider staff, based at Yeovil District Hospital and occasionally at Wynford House, Lufton, Yeovil.
The team member will also provide reception support to Paediatric Outpatients at Yeovil District Hospital as required and requested by the manager to support service requirements. The post requires flexibility and the ability to provide a wide range of administrative skills using multiple hospital systems.
Main duties, tasks \& skills required
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Deal with day to day correspondence, provide a booking service to patients and other parties in a friendly and professional manner.
Receive telephone calls, accepting messages on behalf of team members and taking appropriate action where necessary.
Liaise with appropriate personnel in the team to gather and co\-ordinate patient information so this is accessible in a timely manner.
Reception duties in Paediatric Outpatients YDH.
Process referrals and arrange appropriate outpatient appointments.
Participate in team and Trust meetings as requested.
About us
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At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:
- Flexible working options to help you balance work and life
- NHS pension scheme for long\-term financial security
- Generous annual leave allowance to recharge and relax
- A strong focus on career development to help you grow and achieve your potential
We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.
Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away \- and only two hours to London.
The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.
Somerset truly has it all \- the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.
Job description
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Please see attached Job Description \& Person Specification for further details of duties and responsibilities.
Please note this is a dual place of work at Yeovil District Hospital and at Wynford House, Lufton Way, Yeovil.
The shift pattern is Wednesday 8\.30am \- 4pm, Thursday 8\.30am \-4\.30pm and Friday 8\.30am \- 4pm (30 minute break)
Person specification
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Qualifications
Essential
5 GCSEs or equivalent qualifications including English Language Grade A \- C. NVQ level 3 in Business Administration or Customer Service or equivalent qualifications or relevant experience.
Experience
Essential
Proven experience of providing customer focussed service. Proven experience in an administrative role. Proficient IT skills including keyboard skills and experience of Microsoft packages. Proven experience of effective communication including with distressed, anxious or angry individuals and able to escalate where appropriate.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
For help with your application, contact:
Tracey Turk
Tracey.turk@SomersetFT.nhs.uk
01935384487
Pay scheme
Agenda for Change
Band
Band 3
Salary
£25760\.00 to £27476\.00 Yearly
Contract
Fixed Term
Duration
10 Month(s)
Working pattern
Part\-Time
Reference number
184\-OL\-OR\-6082
Job locations
Yeovil District Hospital
Higher Kingston
Yeovil
Somerset
BA21 4AT
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