Bistro Duty Manager

Overview
The Duty Manager plays a pivotal role in ensuring the smooth operation of the hotel, providing exceptional guest services while leading and supervising the team. This position requires a proactive individual who can manage daily operations, resolve guest issues, and maintain high standards of hospitality. The Duty Manager will be responsible for creating a welcoming environment and ensuring that all guests have an enjoyable experience during their stay. This is a hands on role, based in hotel Bistro mainly, but you may be called to other Departments. A mature, calm approach is needed.

Duties

• Oversee daily Bistro operations whilst working alongside your team. Hands on!


• Supervise and support staff, providing guidance and training as needed to enhance performance.


• Address guest inquiries and complaints promptly, ensuring high levels of customer satisfaction.


• Coordinate with various departments to ensure seamless service delivery.


• Manage staff schedules and assist with human resources tasks as required.


• Ensure compliance with health and safety regulations within the hotel premises.


• Maintain accurate records of operations, incidents, and guest feedback for continuous improvement.

• Proven leadership skills with the ability to motivate and inspire a team.


• Bistro \& Restaurant experience essential.


• Strong background in guest services within the hospitality industry.


• Excellent supervisory skills to manage staff effectively.


• Knowledge of human resources practices relevant to the hospitality sector.


• Exceptional communication skills, both verbal and written, to interact with guests and staff professionally.


• A passion for hospitality and a commitment to delivering outstanding service.


• A sound knowledge of Social Media Marketing would be an advantage.

Pay: £14\.42 per hour

Benefits:

• Bereavement leave


• Discounted or free food


• Employee discount


• Free parking


• Gym membership


• On\-site gym


• On\-site parking


• Sick pay

• Merthyr Tydfil CF48 2HY: reliably commute or plan to relocate before starting work (required)

• Restaurant: 2 years (required)

• United Kingdom (required)

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