Beauty Reception Manager

Job Title: Spa Reception Manager

Position Overview:
The Reception Manager oversees the front\-of\-house operations, ensuring every guest receives a warm welcome and exceptional service from the moment they arrive. This role is responsible for managing the FOH, coordinating reservations, and maintaining a smooth flow between guests and spa staff. The Reception Manager plays a key role in delivering a seamless guest experience that reflects the spa’s standards of excellence. The ideal candidate will be diligent, resourceful and quick thinking.

Key Responsibilities:

• Lead, train, and supervise the team to deliver outstanding guest service.


• Manage daily front desk operations, including check\-in, check\-out, appointment scheduling, and payment processing.


• Act as the primary point of contact for guest inquiries, concerns, and special requests.


• Oversee reservations to optimise treatment room schedules and therapist availability.


• Maintain a welcoming and professional reception environment in line with spa standards.


• Coordinate with therapists, attendants, and management to ensure smooth communication and guest flow.


• Monitor and report on reception performance, guest satisfaction, and service standards.


• Handle cash management, billing accuracy, and reconciliation procedures.


• Support spa promotions, upselling of treatments, memberships, and retail products.


• Ensure compliance with health, safety, and confidentiality policies.

• Previous experience in hospitality, front desk management, or spa/wellness environments.


• Strong leadership and team management skills.


• Excellent interpersonal and communication abilities.


• Proficiency in booking systems and POS software.


• Highly organised, detail\-oriented, and able to multitask in a fast\-paced environment.


• Passion for wellness, guest service, and luxury hospitality.

• Full\-time, including evenings, weekends, and holidays as required.

Job Type: Full\-time

Pay: €31,257\.15\-€49,257\.91 per year

Benefits:

• Bike to work scheme


• Employee discount


• Profit sharing


• Sick pay


• Store discount


• Wellness program

This listing is from indeed. View original listing ↗