BCAL Specialist Logistics Account Co-ordinator

About The Role

Specialist Logistics Fleet Coordinator

Hours: Monday–Friday,

Contract Type: Full Time, Permanent

Hours per Week: 40

About BCA

BCA is the biggest name in Europe’s vehicle remarketing industry. Backed by the Constellation Automotive Group, we’re part of a family that includes cinch and WeBuyAnyCar. We are experiencing significant growth and undergoing a major digital transformation. Through acquisition, simplification and innovation, BCA aims to drive accelerated progress. Supported by industry\-leading technology, we have a nationwide team of logistics and inspection professionals and offer a full suite of integrated services to support customers throughout the entire fleet management process.

The Job:

Reporting directly to the Team Leader and indirectly to the Customer Service Centre Manager, this role involves managing requests on behalf of the client and their customers across various areas within the Demonstration Team.

You will act as an ambassador for BCA by delivering excellent service at all times, ensuring internal and external expectations are met through clear communication and adherence to contracted KPIs and SLAs.

Responsibilities
Key duties include, but are not limited to:

• Handling customer and client queries and processing bookings.


• Providing estimated delivery dates and chasing late deliveries.


• Managing ad hoc queries, amendments and customer complaints.


• Monitoring and progressing vehicles through various internal departments.


• Ensuring proactive communication throughout the vehicle fleet and booking process.


• Acting as a professional point of contact for the client.


• Being a service advocate, maintaining a positive and professional approach at all times.

• Strong administration and interpersonal skills.


• Outgoing personality.


• Proficient in Microsoft Word and Excel.


• Excellent verbal and written communication skills.


• Ability to meet deadlines and prioritise effectively.


• High level of accuracy, organisation and attention to detail.


• A team player with the ability to work independently.


• Background in customer service and/or the automotive industry is ideal.


• Ability to innovate and improve processes to enhance efficiency.

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