BC Service Trainee-Wiesbaden (Hainerberg SC) (PT35) Req #2244

Requisition \#2244

Banking Center Service Trainee @ Wiesbaden (Hainerberg) Shopping Center (Germany), Part\-Time 35 hours per week.

\*\*\*M/F/D\*\*\* (Male/Female/Diverse)

PRINCIPAL ACCOUNTABILITIES

Banking Center Service Specialist during the first 6 months of employment. Position responsibilities extend to learning, mastering and carrying out a standard range of service assignments as specified below.

I. General Tasks and Skills

• Provide basic financial services within assigned authority limit including, but not limited to, cashing checks, accepting individual deposits, buying and selling l local and foreign currency, selling financial papers, processing SEPA One Time Payments (OTP).


• Maintain adequate supply of cash to meet business needs while complying with standard limits, and accurately balance cash holdings daily.


• Complete transactions initiated by other sections/departments by paying out loans, processing wire transfers and accepting loan payments.


• Process Night Depository containers and Subject to Count deposits on an as needed basis.


• Process organizational transactions on an as needed basis.


• Become familiar with ATM servicing and replenishment


• Learn to perform and become familiar with being a dual control member when servicing ATM machines, processing incoming and outgoing cash shipments or transporting cash requiring military or security police support.


• Open and close accounts (i.e. Checking and Savings Accounts and Certificates of Deposit) for authorized individuals utilizing the Relationship Building Notes (RBN).


• Become familiar with opening and closing accounts (i.e. Check and Savings Accounts) for organizational customers.


• Initiate and cancel account services (i.e. ATM Cards, checking to savings transfers).


• Learn to perform account maintenance tasks for individual accountholders and organizational accounts (i.e. Account Life Extensions, Stop Payments, local bill pay recalls).


• May learn to process standard loans through the automated loan decision rendering software application.


• Assist customers in enrolling and conducting Online Banking, and with Mobile Banking questions.


• Handle routing customer inquiries.


• Learn to reconcile Financial Paper Working Stock log and compare with Printed Checks Report.


• Prepare wire transfers.


• Perform other reasonable duties as assigned.

• Follow work station security, robbery, and bomb threat procedures.


• Ensure the protection of confidential and proprietary information.


• Protect entrusted keys, combinations and codes.


• Comply with fraud prevention, anti\-money laundering policy and procedures and any other regulatory compliance policies/procedures.


• Protect the Bank and Department of Defense assets.

• Build knowledge of the standard scope of the Bank’s products and services.


• Perform all customer transactions in a professional manner to build customer confidence and trust.


• Apply all Playbook behaviors and demonstrate the Community Bank Spirit and Core Values.

• Minimum of six months cash handling and customer service


• Minimum of six months experience with cross\-selling, and/or product referral


• Proven results in a customer\-centric, results\-driven environment


• Engage with customers; effectively communicate, build rapport and overcome objections


• Ability to identify customer financial needs, goals and objectives


• Ability to respond and assist customers with inquiries and/or problem resolution


• Ability to work effectively as a team member


• Strong communication skills (including verbal and non\-verbal) and active listening skills


• Careful attention to detail and time management


• Proficiency in basic computer skills

• Prior banking experience a plus

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