Bank Ambulance Care Assistant

Health Connections is looking for reliable, caring and professional Ambulance Care Assistants to join our growing patient transport team on a bank contract.

This is a flexible role, ideal for someone looking to work around other commitments while supporting our Patient Transport Service. Shifts are offered based on operational demand and your availability, which may include weekdays, evenings and weekends.

As an Ambulance Care Assistant, you will be responsible for safely transporting patients to and from hospitals, appointments, care settings and home addresses. You will support patients throughout their journey, provide reassurance, assist with mobility where required, and ensure every patient is treated with dignity, respect and compassion.

This role would suit someone who is caring, dependable, calm under pressure and able to represent the company professionally while working in healthcare environments.

Main Duties

As an Ambulance Care Assistant, your responsibilities will include:

• Transporting patients safely, professionally and on time.


• Assisting patients to and from vehicles, hospitals, wards, clinics and home addresses.


• Supporting patients with mobility needs, including wheelchair users where required.


• Ensuring patients are treated with dignity, kindness and respect.


• Communicating professionally with patients, relatives, hospital staff, care home staff and control room teams.


• Completing patient journeys in line with company procedures.


• Carrying out vehicle checks and reporting any issues.


• Keeping vehicles clean, tidy and ready for operational use.


• Following infection prevention and control procedures.


• Recording journey information accurately.


• Reporting delays, concerns or incidents to Control.


• Working safely as part of a crew.


• Supporting discharges, appointments, transfers and other patient transport work.


• Maintaining a calm and professional approach at all times.

About You

The successful candidate will be:

• Caring, compassionate and patient\-focused.


• Reliable, punctual and professional.


• Confident speaking with patients, families and healthcare professionals.


• Able to remain calm under pressure.


• Physically able to support patients with mobility needs.


• Comfortable working in hospitals, care homes and community settings.


• Able to follow instructions and company procedures.


• A good team player.


• Respectful, polite and well\-presented.


• Flexible and willing to work shifts at short notice where possible to support the needs of the service.

Experience

Previous experience in ambulance care, patient transport, healthcare, care work, support work, mental health, logistics or customer\-facing roles would be beneficial.

However, full consideration will be given to applicants with the right attitude, reliability and willingness to learn.

Essential Requirements

• Full UK driving licence.


• Good communication skills.


• Good standard of personal presentation.


• Flexible availability to work shifts as required.


• A caring and professional approach.


• Willingness to complete all required training.


• Ability to work as part of a team.

Desirable Experience

• Patient Transport Service experience.


• Ambulance Care Assistant experience.


• Healthcare or care sector experience.


• Wheelchair handling experience.


• Manual handling training.


• Experience working with vulnerable people.


• Knowledge of hospital or NHS environments.

What We Are Looking For

We are looking for people who take pride in delivering a safe, respectful and reliable service.

The role is about more than simply driving. You will often be supporting patients who may be elderly, vulnerable, anxious, unwell or in need of reassurance. A kind approach, good communication and professional standards are essential.

You will be representing Health Connections in hospitals, care homes and patients' homes, so we are looking for people who understand the importance of reliability, appearance, attitude and compassion.

Job Details

Job Type: Bank

Hours: No guaranteed hours. Shifts offered in line with business needs and your availability.

Schedule:

• Flexible shifts


• Monday to Sunday


• Day, evening and weekend work available

Work Location: In person

Pay: £12\.71 per hour

Benefits:

• On\-site parking


• Paid training


• Store discount

Application question(s):

• Are you available to work full time Monday to Friday?


• Are you comfortable supporting patients with mobility needs, including wheelchair users where required?

Experience:

• Patient Transport Service: 2 years (required)

Licence/Certification:

• DBS on update service (required)

Work Location: On the road

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