Band 5 Digital Navigator

Digital Discharge Service (DDS) Digital Care Navigator (Band 5\)

Focus: Clinical triage, pathway coordination, leadership, decision‑making

Responsible to

DDS Clinical Lead

Role Purpose

The Digital Care Navigator provides senior clinical\-operational coordination and assurance for the Digital Discharge Service (DDS). The role is responsible for end\-to\-end oversight of referrals, clinical and functional triage, pathway allocation, escalation management and partner coordination to enable safe, timely discharge or admission avoidance.

The postholder acts as the central decision\-making and escalation point, ensuring all actions across the DDS pathway are completed, risks are managed and appropriate support is in place for every patient.

Key Responsibilities

Referral Triage \& Pathway Leadership

• Lead end\-to\-end coordination of DDS referrals, including prioritisation and allocation in line with service criteria.


• Undertake clinical and functional triage to assess suitability for technology\-enabled discharge or admission avoidance.


• Determine and authorise appropriate DDS pathways and technology solutions based on patient need, risk and context.

• Work collaboratively with acute teams, discharge services, therapy teams, social care, reablement and community providers to identify and coordinate suitable DDS referrals.


• Liaise with third\-party technology, monitoring and service partners to ensure timely delivery and completion of pathway actions.


• Hold oversight of responsibilities, timescales and dependencies across the pathway.

• Act as the single escalation point for clinical, operational, technological or safeguarding concerns.


• Ensure risks are identified, mitigated and escalated in line with governance and safeguarding procedures.


• Provide senior oversight to ensure no patient is discharged or managed without appropriate support in place.

• Lead decisions relating to pathway completion, step\-down to ongoing services, continuation of monitoring or transition to self\-managed/self\-funded models.


• Support admission avoidance decision\-making where DDS can safely replace traditional models of care.

• Provide leadership, guidance and coaching to TED Support Officers and wider MDT colleagues.


• Support embedding of technology\-first approaches within discharge, assessment and care planning processes.


• Contribute to training, pathway refinement and best\-practice dissemination.

• Provide assurance reporting to WM5G / commissioners on referral activity, outcomes, risks and benefits realisation.


• Use data and insight to identify trends, capacity pressures and pathway improvements.


• Contribute to service improvement, clinical safety reviews and pathway development.

• The role does not routinely deliver equipment or undertake day\-to\-day setup, unless required for escalation or complex cases.


• Focus is on leadership, coordination, assurance and decision\-making across the DDS pathway.

• Demonstrated experience working in health, social care, or discharge settings, ideally in roles related to hospital discharge, community support, or reablement.


• Strong understanding of discharge pathways including Virtual Wards, Pathways 0/1, Discharge to Assess, and social care interventions.


• Experience supporting or delivering care in a community\-based model using assistive technologies, TEC or remote monitoring.


• Comfortable working across multidisciplinary teams including hospital, local authority, and third\-sector stakeholders.


• Proven track record supporting patients and professionals through digital transformation or service redesign.


• Minimum 3 years’ experience working within discharge services in either acute or community services

Work Location: In person

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