B2C SALES TRANSFORMATION-Customer Service New Associate-ETT

THE WORK: Discover new opportunities to grow and enhance your expertise. You will build knowledge and support the group while participating in problem solving discussions. This role will allow you to develop your skills in B2C Sales Transformation in a dynamic and engaging environment. We look forward to welcoming your enthusiasm and fresh perspective.

Log customer requests, troubleshooting, and information to ensure proper documentation.

Monitor and track incident resolution within the agreed service levels.

Develop and maintain knowledge of customers and their specific business environments.

Identify root causes for customer dissatisfaction and recommend solutions to improve overall satisfaction.

HERE'S WHAT YOU WILL NEED:

Advanced proficiency in B2C Sales Transformation.

Advanced proficiency in Customer Service.

It is advantageous to have prior experience in relevant related skills.

Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

Intermediate proficiency in communication skills.

Beginner proficiency in data analysis.

Intermediate proficiency in conflict resolution.

Beginner proficiency in time management.

Intermediate proficiency in interpersonal skills.

Skill Required Backoffice B2C Sales Transformation P3 .

Qualification Bachelor s Degree.

YOE 0 to 1 years.

Lang English A1 , Spanish C2 .

What would you do You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers giving best resolutions.

You will also be responsible for closing the fault and complaints within SLA s.

Candidate who is good in email and chat process who is good in typing is what is preferred here

Support for Business to Consumer B2C sales and commercial organizations to undergo a sales transformation, addressing the unique issues of consumer sales across strategy, process, technology, data, people organization..

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