B2C SALES TRANSFORMATION-Customer Service New Associate-ETT
THE WORK: Discover new opportunities to grow and enhance your expertise. You will build knowledge and support the group while actively participating in problem solving discussions. This role embraces the spirit of B2C Sales Transformation, inviting you to contribute to meaningful progress. Join us and be part of an inspiring journey where your contributions truly matter.
Log customer requests, troubleshooting, and information to ensure proper documentation.
Monitor and track incident resolution within the agreed service levels.
Develop and maintain knowledge of customers and their specific business environments.
Identify root causes for customer dissatisfaction and recommend solutions to improve overall satisfaction.
HERE'S WHAT YOU WILL NEED:
Advanced proficiency in B2C Sales Transformation.
Advanced proficiency in Customer Service.
It is advantageous to have prior experience in relevant related skills.
Bachelor's Degree in relevant field of studies.
BONUS POINTS IF YOU HAVE:
Intermediate communication skills.
Intermediate problem solving skills.
Beginner data analysis skills.
Intermediate interpersonal skills.
Beginner adaptability skills.
Skill Required Backoffice B2C Sales Transformation P3 .
Qualification Bachelor s Degree.
YOE 0 to 1 years.
Lang English A1 , Spanish C2 .
What would you do You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers giving best resolutions.
You will also be responsible for closing the fault and complaints within SLA s.
Candidate who is good in email and chat process who is good in typing is what is preferred here
Support for Business to Consumer B2C sales and commercial organizations to undergo a sales transformation, addressing the unique issues of consumer sales across strategy, process, technology, data, people organization..
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