Automotive Customer Experience Manager- Gloucester

Customer Experience Manager \- Gloucester

We are currently recruiting for a Customer Experience Manager to join our Busy Vauxhall \& MG dealership in Gloucester. Working as part of a team and reporting to the Aftersales Manager, this role offers you the opportunity to use your leadership skills to drive performance on our service reception.

We can offer a fantastic range of benefits in an environment that offers career development where you will be given autonomy, support and a platform to succeed. These include:

• 23 days annual leave (not including Bank Holidays) increasing with length of service


• Colleague referral fee up to £1,000


• Discounted Car Purchase Scheme \& Colleague Car Benefit Offers


• Discounted Service / Parts / Body shop services


• Training and Continual Self\-Development


• Free Eye Care Vouchers


• Pension Scheme


• Employee wellbeing services


• Discounted Shopping Portal

• Provide day to day guidance and direction to a team of Service Advisors


• Ensure the highest level of customer care and satisfaction are delivered at all times


• Identify areas of improvement for the service reception department to improve performance and customer satisfaction


• Plan ahead and manage time effectively to ensure all tasks are achieved


• Develop and maintain professional working relationships with all customers, dealership colleagues, suppliers and external representatives

• Ideally suit a service manager that is currently working in a small dealership or an experienced senior service advisor looking for their next step.


• Ability to remain professional, calm and positive at all times


• Approach tasks eagerly and cooperate fully when requested


• Proactive mind set


• Positive, can\-do attitude


• Outstanding organisation and time management skills with the ability to work to deadlines

Pay: Up to £40,000\.00 per year

Benefits:

• Company events


• Company pension


• Employee discount


• Private medical insurance

• Gloucester, Gloucestershire: reliably commute or plan to relocate before starting work (preferred)

• Customer service: 1 year (preferred)


• Customer relationship management: 1 year (preferred)

• Driving Licence (required)

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